Contact Amex Customer Service

Why should I report an Issue with Amex?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of American Express to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For Basic Card Members Only. • Turn on purchase alerts to be notified when your Credit Card is charged. • Receive instant fraud alerts if suspicious activity is detected. • Never miss a payment with payment due reminders. • Manage all your notifications in the Amex Account tab. • View your Rewards balance and find ways to use Membership Rewards® points* - from gift cards to credits on your statement. • Use points to cover your eligible charges via a credit on your Account. • See personalized recommendations for other ways to use points. • Refer a friend and earn rewards when friends and family get an American Express Card through your referral.

2. Make the most of your Membership with the speed, security and convenience of the mobile Amex® App. • Enhanced activation experience for you to confirm new Cards and setup your Account. • Activate your Credit Card for Apple Pay in the Amex App, then simply unlock, tap and pay. • Freeze and unfreeze your Credit Card instantly at any time. • Check your American Express Account balance, pending transactions and sort charges by amount and date. • Go paperless with access to past PDF statements. • Turn on AutoPay to pay your Amex bill automatically from your bank account each month. • Check your spending power.

3. Send & Split® enhances the way you send money and split purchases with other Venmo and PayPal users, all in the American Express app. * Now you can pay friends with more flexibility and without the standard Venmo or PayPal credit card fee§.

4. For eligible Card Members only. • Discover offers from places you shop, dine, travel and more. • Get Amex Offers notifications direct to your device. • We’re here to chat 24/7.

5. Enter an amount for an expected purchase and you’ll see if it’ll be approved. • Filter transactions to see spending and subtotals for each card on your account.

6. You can also seamlessly split your Amex purchases with others and get paid back directly to your Card as a statement credit. Best Part?

7. The American Express® App and app features are available only for eligible Card accounts in the United States.

8. To log in, Card Members must have an American Express user ID and password or create one in the app.

9. Track spending & rewards, find offers, review your balance, pay your bill and enjoy features only available in the Amex App.

10. American Express® prepaid Cards and Cards issued by non-America Express issuers are not eligible.

11. The official American Express App for Android allows you to access your Account from anywhere.

1. The App, (This App), BAD.I have been with American Express since 1991 and have had very positive experiences until the last app update, which is an absolute abomination!!! The app does not function correctly and the option to "pay other amount" does not work!! After so many complaints by customers I cannot understand why the application issues have not been resolved.

2. Other apps I've used such as Bank of America keep a running total balance next to each transaction, so if you like to pay off your total balance, then you can see what pending charges aren't being included in that payment.

3. If you enter an amount other than Total Balance, the radio button then defaults to Total Balance anyway.

4. Without that transparency, it is incredibly frustrating to pay off total balance and have that balance spike back up when the pending charges post.I have two amex accounts - my personal and the work/corporate one.

5. It is doable since they allow other options to split it or plan it.Very Confusing! AmEx tries to cram way to much stuff into the App, which causes it to be overwhelming for the user.

6. I'm glad they were able to make it easier to use your reward dollars in the app, although it can take a really long time for the reward amount to update with your recent purchases.

7. The amount being paid isn't on the following screen, so there's no way to see that the wrong amount was selected, and no way to cancel a payment after it's gone through.

8. I get all the data I want about individual purchases (e.g., rewards amount per transaction).

9. Very disappointing!!The current balance is not included below each transaction, making it extremely difficult to track how much you've charged.

10. The "pay other amount" feature has broken UX.

11. I haven't had issues with any other card.

1. Fix Amex Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Amex: Restarting the app will resolve most errors.
2. Update the Amex App. Here is how:
   1. On Android goto PlayStore » Search for "Amex" » Open Amex » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amex » click "UPDATE".
3. Clear Amex app cache: Clearing cached data will force your app to retrieve the latest data directly from Amex servers.
   1. On Android, goto Settings » Apps » Select "Amex" » click Storage » click "Clear Cache".
4. Check Amex app permissions. If any of these permissions required to use your device's features are disenabled, Amex might not work.
5. Uninstall and reinstall Amex. If nothing else has worked, completely uninstall Amex then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Amex not working

2. Fix Amex Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Amex be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Amex not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Amex may not be able to connect to the Internet when running in the background.