Published by AMEX (MIDDLE EAST) B.S.C. (C) on Sep 29, 2024

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Why should I report an Issue with Amex MENA?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AMEX (MIDDLE EAST) B.S.C. (C) to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Amex MENA

1. The Amex MENA app is for Personal and Corporate Cards issued by American Express Middle East.

2. If your Card is not issued by American Express Middle East, then you will not be able to log-in to the Amex MENA app.

3. Track spend, find offers, pay your bill and enjoy many more features in the Amex MENA app. - We reward your loyalty, by earning Membership Rewards® points on all your spend.

4. The official Amex (Middle East) B. S. C.

5. Mobile app allows you to access your account from anywhere, safely and securely.

6. All access to the app is subject to and governed by American Express Middle East End User License Agreement.

Amex MENA Customer Insights

1. ThanksI can't log in into my account, showing a message that can't log in at this time for so many times, i need a solution ASAPI enjoyed using American Express, but the challenge is that many places do not except itThe app looks too outdated and glitchy.

2. I hope they update the full interface to match the UK version.It is very difficult to register even after calling the customer service .

3. Can you review the UK version of the app and do something similar with the interface? People have commented on this change request.

4. Both the app and the website feel like they are an afterthought compared to the international versions, they look like they are stuck in 2012.

5. Tried many times and finally gave up as it would not accept all user names and passwordsA more obscure and opaque app.

6. Stole and damage.AMEX can't compete with other banks in this region.

7. Not as easy to track spending, billed vs unbilled transactions.

8. A cynical update.Useless app and useless cardI like it.

9. 👎🏼The app does the job, but with a ridiculous amount of glitches.

10. The network is very small, the fees are very high.

11. Very disappointing by such a brand.

Steps to Troubleshoot & Fix Amex MENA Issues

1. Fix Amex MENA Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Amex MENA: Restarting the app will resolve most errors.
  2. Update the Amex MENA App. Here is how:
    1. On Android goto PlayStore » Search for "Amex MENA" » Open Amex MENA » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amex MENA » click "UPDATE".
  3. Clear Amex MENA app cache: Clearing cached data will force your app to retrieve the latest data directly from Amex MENA servers.
    1. On Android, goto Settings » Apps » Select "Amex MENA" » click Storage » click "Clear Cache".
  4. Check Amex MENA app permissions. If any of these permissions required to use your device's features are disenabled, Amex MENA might not work.
  5. Uninstall and reinstall Amex MENA. If nothing else has worked, completely uninstall Amex MENA then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Amex MENA not working


2. Fix Amex MENA Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Amex MENA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Amex MENA not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Amex MENA may not be able to connect to the Internet when running in the background.

Reported Issues