Contact Running App Customer Service

Why should I report an Issue with Running App - GPS Run Tracker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Leap Fitness Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Would have been awesome if it could be more accurate.. This is a great app, but there should be a way to edit the distance, because I ran the exact same route as usual, but today it recorded it as a half mile less than usual.

2. A few other observations: you also can't export your runs, so you are pretty locked in, and there's no way to edit your run, in case your GPS hoses up and you need to adjust it.I've used the app for 3 running sessions so far.

3. I walked up and down my sidewalk the first time using it and it tracked me going back and forth about 15 times.Edit: I ended up deleting it, because it kept messing up my distance.

4. I was using all trails to track my trail running, but this has great stat info.

5. does a great job of creating workouts that balance walking and running to allow me to build up the stamina to get back to running larger distances regularly.

6. It's not my headphones (Samsung Galaxy buds) because they work perfectly fine whenever I'm not using the app.an excellent app for me as I'm getting back into running.

7. While the route drawn on map seems accurate, the distance measured is off by up to %40 comparing to the real distance.

8. The bad is: that you can't import your previous runs from other apps, and you can't add offline runs like a rainy treadmill day, which seem critical to me.

9. What's even worse is that the distance measured is significantly different for each running session, although the real distance is the same.

10. I'm happy to pay $10 a year for an app that works, but we're not there yet.Nice app, but like other reviewers, I lose signal frequently while other apps on my phone don't.

11. That, in and of itself, makes it inaccurate to time runs.When the app works, it's great.

1. Fix Running App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Running App: Restarting the app will resolve most errors.
2. Update the Running App App. Here is how:
   1. On Android goto PlayStore » Search for "Running App" » Open Running App - GPS Run Tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Running App » click "UPDATE".
3. Clear Running App - GPS Run Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from Running App servers.
   1. On Android, goto Settings » Apps » Select "Running App - GPS Run Tracker" » click Storage » click "Clear Cache".
4. Check Running App app permissions. If any of these permissions required to use your device's features are disenabled, Running App might not work.
5. Uninstall and reinstall Running App. If nothing else has worked, completely uninstall Running App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Running App not working

2. Fix Running App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Running App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Running App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Running App may not be able to connect to the Internet when running in the background.