Contact Couch to 10K Running Trainer Customer Service

Why should I report an Issue with Couch to 10K Running Trainer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Zen Labs Fitness to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It asks every time I turn the app on and today it even turned off my music and my ability to view C210K as it opened up my browser and redirected me to a registration page.I've been using this app for years now and its been of great use, but in the last few months there's been an issue with the GPS.

2. I see other reviews with the same problem (and please don't tell me it's my lock settings b/c then why did it work fine for the other 2 sessions? I start the app, put the phone in my pocket/band, and leave it there unless it's already stopped working) so I'm hoping it can be fixed.

3. I currently have voice prompts turned off b/c of this, and have sometimes started jogging during cool down b/c I lost track of which lap I was on.EDIT: It has done this for the last 3 runs in a row- and I now realize it's just automatically opening one of the ads for a fitness program in the back half of the run.

4. I actuly upgraded to the 10k version after completing the 5k one- it was that good! Since they switched to a subscription model (exact same app it was like 7 years ago, just more expensive) it just reverted me back to the basic version, which was annoying but whatever, it was only like three dollars stolen.

5. Example: "Begin running for" [music] "90" [music] "seconds." [music] "You are on run" [music] "1" [music] "of" [music] "6." If you want beeps in addition to voice prompts, it adds the same pause/restart around each beep too.

6. But for those of us who simply want a voice to tell us when to run and when to walk, and couldn't care less about "features", well I guess we'll find a different app.I paid for this app in 2016 and it was perfect.

7. -Cleaner voice prompts: Currently if you turn on voice prompts, it pauses/restarts your music for a fraction of a second between every insert in the prompt.

8. If the developers ever decide to eliminate the subscription requirement, I would like to try this app again.I've been using this app on and off for about 2 years and taken by itself it's excellent.

9. Was mid-run and my finger brushed one of the ads on the page, tried closing out of the resulting webpage to get back, couldn't do it and since I couldn't reopen the app, it lost my progress for the day.

10. Reply: I'm sure your hardcore customers who want new features to maximize their workout are really happy with the changes.

11. Before this problem, I would've given the app 4 stars (5 if they could improve the audio prompts as described below) but it's basically unusable in this state.

1. Fix Couch to 10K Running Trainer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Couch to 10K Running Trainer: Restarting the app will resolve most errors.
2. Update the Couch to 10K Running Trainer App. Here is how:
   1. On Android goto PlayStore » Search for "Couch to 10K Running Trainer" » Open Couch to 10K Running Trainer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Couch to 10K Running Trainer » click "UPDATE".
3. Clear Couch to 10K Running Trainer app cache: Clearing cached data will force your app to retrieve the latest data directly from Couch to 10K Running Trainer servers.
   1. On Android, goto Settings » Apps » Select "Couch to 10K Running Trainer" » click Storage » click "Clear Cache".
4. Check Couch to 10K Running Trainer app permissions. If any of these permissions required to use your device's features are disenabled, Couch to 10K Running Trainer might not work.
5. Uninstall and reinstall Couch to 10K Running Trainer. If nothing else has worked, completely uninstall Couch to 10K Running Trainer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Couch to 10K Running Trainer not working

2. Fix Couch to 10K Running Trainer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Couch to 10K Running Trainer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Couch to 10K Running Trainer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Couch to 10K Running Trainer may not be able to connect to the Internet when running in the background.