Contact Charge Running Customer Service

Why should I report an Issue with Charge Running: Live Run Coach?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Charge Running to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Charge Running has a growing library of on-demand runs, where you can compete with other runners who have completed the run before you, all while receiving the same amazing training from our run coaches. - Tons of live classes every day to fit your schedule! - With a data connection, run from within your neighborhood, gym, treadmill, or local run spot. - Our certified running coaches track your distance, pace, cadence, and interval summaries to provide you with personalized feedback and motivation to help you run smarter AND harder. - Weekly ‘Club Races’ ranging from 1 mile to 5K and beyond to test your skills against other live runners.

2. Charge hosts LIVE running classes from the comfort of your own neighborhood or treadmill.

3. You decide to join the 8 am run, grab your shoes and headphones, and suddenly you're running LIVE with dozens of other REAL people.

4. Each class is hosted and DJ’d by a LIVE, certified running coach, who will motivate, encourage, and empower you to run your best!

5. Each live run brings runners from all over the world together in one class where you can run, chat, and compete on our Live Leaderboard for the #1 spot!

6. Picture this: You wake up in the morning, open up Charge, and see 20+ LIVE runs happening that day.

7. Charge Running is available for a one month or one-year auto-renewable subscription.

8. You have the choice of joining classes varying in difficulty from light walk-to-runs for beginning runners, to hard tempos for those who are training for their next race.

9. Auto-renew may be turned off after purchase by tapping "Manage Subscription" on your Profile Page or from your Google Play Store settings. Questions or Concerns?

10. Charge Running is the most motivating, encouraging, and social way to run!

11. You compete against them for distance as if they're running right beside you.

1. I have a Fitbit Versa and the tracking has been spot on! I have shared with 6 others friends and family runners who also love it! We all subscribed.

2. I would love the option to see what the run will look like on the On Demand and Live runs without having to sign up or 'start' the run.

3. Well worth it! I love the live runs when I can run with my daughters living in other states.

4. Not buying again until the price drops and/or the tracking issues are fixed.Love the app when it works.

5. Excellent music as well,, with fun "theme" runs as well! This app has been one of the best ever!This app is great for runners.

6. Having the knowledgeable, encouraging, fun, caring and incredibly motivating coach guiding me through a workout in real time is a game changer.

7. I wear a Fitbit so I always know my pace and mileage but during live runs I get different stats.

8. But like many here in the comments, the pricing is simply way too much, especially considering the Android tracking issues that STILL are unresolved despite the online guide thats meant to fix it.

9. The music is great and interaction with other runners is motivating.

10. The coach talks through things, works to keep you motivated and reminds runners of proper form.

11. 🤷 ♀️I have used plenty of running apps and coaches (virtual and real time).

1. Fix Charge Running Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Charge Running: Restarting the app will resolve most errors.
2. Update the Charge Running App. Here is how:
   1. On Android goto PlayStore » Search for "Charge Running" » Open Charge Running: Live Run Coach » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Charge Running » click "UPDATE".
3. Clear Charge Running: Live Run Coach app cache: Clearing cached data will force your app to retrieve the latest data directly from Charge Running servers.
   1. On Android, goto Settings » Apps » Select "Charge Running: Live Run Coach" » click Storage » click "Clear Cache".
4. Check Charge Running app permissions. If any of these permissions required to use your device's features are disenabled, Charge Running might not work.
5. Uninstall and reinstall Charge Running. If nothing else has worked, completely uninstall Charge Running then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Charge Running not working

2. Fix Charge Running Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Charge Running be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Charge Running not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Charge Running may not be able to connect to the Internet when running in the background.