Contact CBT Companion Customer Service

Why should I report an Issue with CBT Companion: Therapy app?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Swasth Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Not being able to turn on reminders without a subscription is bad.I'm soooooooo disappointed that the actual CBT exercises are only available in the paid subscription version!! 🥺 but 4 ⭐ because I like the daily diary where I can choose from a long list of emotions, and some physical feelings, and mark the intensity of them.

2. I also love the peer groups! 🥰 lastly, it appears that the "share" with your clinician tool is free, and though I haven't tried it yet, that is an amazing feature! 👍👍I'm no doubt purchasing when I can.

3. I would highly recommend for a daily diary or keeping your notes for CBT treatment.I've been using this app for a few weeks and I have been using it specifically for the journal part.

4. It has great lessons, love the videos, and how in depth it is.

5. The exercises are great but hard to know what distortion they are used for, a description of that would be helpful.

6. But when you edit sweep into some sections the information is only good on they surface but doesn't provide enough detail.

7. Great features and so helpful.

8. You also can't see what emotions you picked on the actual journal page, so now I have to go back and forth to explain why I was 68% anxious.

9. Great deterrent from negative outlooks and tracks progress.

10. Suggestion - change the font colors for the Emotions list on the Daily Check In.

11. For the part where you describe how you're feeling, it would be even better if there was a voice note option because who wants to type out their breakdown.

1. Fix CBT Companion Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CBT Companion: Restarting the app will resolve most errors.
2. Update the CBT Companion App. Here is how:
   1. On Android goto PlayStore » Search for "CBT Companion" » Open CBT Companion: Therapy app » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CBT Companion » click "UPDATE".
3. Clear CBT Companion: Therapy app app cache: Clearing cached data will force your app to retrieve the latest data directly from CBT Companion servers.
   1. On Android, goto Settings » Apps » Select "CBT Companion: Therapy app" » click Storage » click "Clear Cache".
4. Check CBT Companion app permissions. If any of these permissions required to use your device's features are disenabled, CBT Companion might not work.
5. Uninstall and reinstall CBT Companion. If nothing else has worked, completely uninstall CBT Companion then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CBT Companion not working

2. Fix CBT Companion Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CBT Companion be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CBT Companion not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CBT Companion may not be able to connect to the Internet when running in the background.