Contact C25K Customer Service

Why should I report an Issue with C25K®: 5K Interval Run Trainer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Zen Labs Fitness to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Especially in a recession.This is the first time I've ever rated an app!! If you, like me, have reached that mythical point where you're finally ready to make a change in your life, this is a no-pressure, extremely simple app with no fancy bells or whistles needed to accomplish what you're setting out to do.

2. I just want something to tell me when to start and stop running (the spirit of the program), and I'm not finding it here.I previously used this app years ago and absolutely loved it.

3. I really want to purchase the full version to support the devs, but can not bring myself to do it until this is addressed.I use the free app, and have for years.

4. First when I began running to train myself to go a distance and various other times here or there to help me train on increasing my speed.

5. C25K transition to C2 13.1 has got my half marathon ready every time! LOVE THIS APP!The workout regimine is awesome, my wife and I use it on alternate days.

6. Usually when I use it, I can shrink the window into the background and use my phone for other things (I have music playing and I read while on treadmill) and open it back up with no issues.

7. I had some extra Google store credit and decided I wanted to buy the distance tracking feature.

8. I understand the theory behind it, but in this day and age where people are valuing privacy, there should be an option to disable tracking and simply use the timer.

9. Now when I shrink it and open it, it either closes out or restarts.Now requires GPS location tracking.

10. Unfortunately, instead of getting GPS tracking, you get a loose distance approximation based off of number of strides.

11. The user interface is nice and friendly, but I can't stress how awful the tracking system is.

1. Fix C25K Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart C25K: Restarting the app will resolve most errors.
2. Update the C25K App. Here is how:
   1. On Android goto PlayStore » Search for "C25K" » Open C25K®: 5K Interval Run Trainer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for C25K » click "UPDATE".
3. Clear C25K®: 5K Interval Run Trainer app cache: Clearing cached data will force your app to retrieve the latest data directly from C25K servers.
   1. On Android, goto Settings » Apps » Select "C25K®: 5K Interval Run Trainer" » click Storage » click "Clear Cache".
4. Check C25K app permissions. If any of these permissions required to use your device's features are disenabled, C25K might not work.
5. Uninstall and reinstall C25K. If nothing else has worked, completely uninstall C25K then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing C25K not working

2. Fix C25K Server issues & Internet Connection

1. Check network connection: An unstable Internet will make C25K be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to C25K not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, C25K may not be able to connect to the Internet when running in the background.