Contact Caynax Customer Service

Why should I report an Issue with Caynax - Running & Cycling GPS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Caynax to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you're looking for something that's you're going to do what you want without extra frills, I recommend this app! Not only does it keep track of your mileage, but it also shows you the course that you walked on a map, and it keeps track of your time as well.

2. Very helpful for remembering location of particular points of interest or safety concerns to warm others.The blue background with white letters is hard to read normally and impossible to read when I'm on a ride and want to glance down to check one of the metrics (indicators).

3. Change all blue background to white or light gray and all text to black, in a larger and bolder font.

4. The interface works well, it faithfully records my entire run, it provides a lot of useful data, and it is easy to start and stop.

5. Something has changed and it drops GPS all the time I don't have a single record of a completed workout.

6. I appreciate the countdown timer as it gives me a chance to secure my phone before I get going.

7. So, time to get a new tracker for my walks ... This one sucks.Nice and reliable.

8. I like being able to look back from when I started to where I am now and seeing the distance go up and the time go down.Revision: this is a fine app.

9. Changed all permissions, so that my 2 mile walks are not showing up, not recording it.

10. I chose this app blindly just looking for something that could track my mileage.

11. With this neat little app and the Galaxy S9 heart rate monitor, no need.Usually works well.

1. Fix Caynax Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Caynax: Restarting the app will resolve most errors.
2. Update the Caynax App. Here is how:
   1. On Android goto PlayStore » Search for "Caynax" » Open Caynax - Running & Cycling GPS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Caynax » click "UPDATE".
3. Clear Caynax - Running & Cycling GPS app cache: Clearing cached data will force your app to retrieve the latest data directly from Caynax servers.
   1. On Android, goto Settings » Apps » Select "Caynax - Running & Cycling GPS" » click Storage » click "Clear Cache".
4. Check Caynax app permissions. If any of these permissions required to use your device's features are disenabled, Caynax might not work.
5. Uninstall and reinstall Caynax. If nothing else has worked, completely uninstall Caynax then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Caynax not working

2. Fix Caynax Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Caynax be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Caynax not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Caynax may not be able to connect to the Internet when running in the background.