Contact COVID Control Customer Service

Why should I report an Issue with COVID Control - A Johns Hopkins University Study?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Johns Hopkins Technology Transfer to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I tried to edit my profile and add my zipcode, but I get an error when I try to save.I have never left a negative review before, BUT, unfortunately like some other's before me, after I entered the demographic data and pressed enter it just says something went wrong.

2. I had an earlier version that partially worked (could submit data but couldn't tell if it actually submitted because the counter didn't show how many days I submitted) and I couldn't edit my profile.

3. When I select my sex and game bracket then hit next, it says "Sorry,something went wrong.

4. Thank you Johns Hopkins for playing a vital role in tracking this virus.Cannot read the privacy statement because it won't load.

5. Just tells me that there was a problem and to try again.I cannot enter data.

6. On the "let's get started" page, I enter 2 demographic info and click on submit.

7. The app says something went wrong and to resubmit later.Extremely easy app.

8. New version clean install won't accept any profile data.

9. It kept saying "something went wrong".

10. I should get the stars for trying it.The temperature starts at 97, mine is 96.3. After I put it in as 97, I kept getting notices to input my temperature.

11. I shared this information on my Facebook and have been telling folks that I interact with.

1. Fix COVID Control Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart COVID Control: Restarting the app will resolve most errors.
2. Update the COVID Control App. Here is how:
   1. On Android goto PlayStore » Search for "COVID Control" » Open COVID Control - A Johns Hopkins University Study » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for COVID Control » click "UPDATE".
3. Clear COVID Control - A Johns Hopkins University Study app cache: Clearing cached data will force your app to retrieve the latest data directly from COVID Control servers.
   1. On Android, goto Settings » Apps » Select "COVID Control - A Johns Hopkins University Study" » click Storage » click "Clear Cache".
4. Check COVID Control app permissions. If any of these permissions required to use your device's features are disenabled, COVID Control might not work.
5. Uninstall and reinstall COVID Control. If nothing else has worked, completely uninstall COVID Control then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing COVID Control not working

2. Fix COVID Control Server issues & Internet Connection

1. Check network connection: An unstable Internet will make COVID Control be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to COVID Control not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, COVID Control may not be able to connect to the Internet when running in the background.