Contact GENIUScontrol Customer Service

Why should I report an Issue with GENIUScontrol?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Miracle-Ear to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Hearing aid compatibility: The app is only compatible with the latest generation of Miracle-Ear Hearing Aids; ME5400/5300 (ME-1), ME4400/4300 (ME-2), ME3400/3300 (ME-3) and ME2275/ME2400 (ME-4).

2. Compatible with GENIUS and GENIUS 2. 0 Miracle-Ear hearing aids; ME5400/5300, ME4400/4300, ME3400/3300 and ME2400.

3. Volume Control: You can increase and decrease the volume of your hearing aids with a simple touch on the screen, as with the discretion of texting.

4. Display: The screen of your iOS device becomes a visual display for controlling your hearing aids.

5. Intended use: The GENIUScontrol App is intended to control Miracle-Ear hearing instruments by a patient within parameters set by the Hearing Care Specialist.

6. Bass & Treble: Adjust the TrebleControl to fine tune the sound quality of your hearing aids.

7. Tinnitus Control: Easily adjust the volume on your tinnitus program if set by your Hearing Care Specialist.

8. Mute: You can quickly mute your hearing aids with one touch of the app screen.

9. Please thoroughly read the manual of your hearing aids before using this app.

10. Battery Status: Check the battery status of your GENIUS 2. 0 hearing instruments.

11. The app will provide you all of the functions if configured by your Hearing Care Specialist.

1. It has a volume control and mute button that also do nothing.I would have given it a five-star but unfortunately when I came to understand that my Android phone lacked some of the features I would have gotten with an Apple phone.

2. Also they need to make more compatible to android so that phone sound and music etc is heard thru it like it does on iphones.

3. In this day and age of technology you would think that someone would be able to have an app that resolves the issues that have been discussed in the ratings.I used to be able to check my battery strength and that let me know how each hearing aid was working, ie was it clogged with wax.

4. i would like more warning that the battery needs to be replaced, then suddenly hearing music in one or the other earThe app is better than the hearing aids.

5. However, in this age of technology, it makes no sense that I can't connect/route phone calls, and music directly to my hearing aid devices from my phone.

6. It's getting alot feedback.Works okay except the directional control doesn't stay set and reverts to omni directional after about 3 to 5 minutes after you set it, and I can't tell much or any difference between prom 1 and 2 although 3 works very well for watching TV.

7. For what we paid for ,there are aids for a quarter of the cost that work as good and are rechargeable.Application works intermittently.

8. Flakey and sound like poo.You should be able to control each hearing aid individually .

9. i would like to be able to program my miracle ear from my Android phone.

10. I use prom 1 most of the time at a mid volume setting and while not great it's much better than the Belltone Aids I had previously for speech clarification.App is unreliable.

11. So, all the programs installed in my hearing aids do not work at all.

1. Fix GENIUScontrol Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GENIUScontrol: Restarting the app will resolve most errors.
2. Update the GENIUScontrol App. Here is how:
   1. On Android goto PlayStore » Search for "GENIUScontrol" » Open GENIUScontrol » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GENIUScontrol » click "UPDATE".
3. Clear GENIUScontrol app cache: Clearing cached data will force your app to retrieve the latest data directly from GENIUScontrol servers.
   1. On Android, goto Settings » Apps » Select "GENIUScontrol" » click Storage » click "Clear Cache".
4. Check GENIUScontrol app permissions. If any of these permissions required to use your device's features are disenabled, GENIUScontrol might not work.
5. Uninstall and reinstall GENIUScontrol. If nothing else has worked, completely uninstall GENIUScontrol then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GENIUScontrol not working

2. Fix GENIUScontrol Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GENIUScontrol be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GENIUScontrol not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GENIUScontrol may not be able to connect to the Internet when running in the background.