Contact Radar COVID Customer Service

Why should I report an Issue with Radar COVID?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ministerio de Asuntos Económicos y Transf. Digital to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It seems to happen every time I manually turn my screen off (again to conserve battery), even though I was literally just checking to make sure that both Bluetooth and GPS were on and the app was open and it seemed to be working when I turned the screen off.

2. It needs to auto run in memory when you turn your mobile on(On my phone it doesn't) Also data needs to be running otherwise it stops the app working(I rely on being able to roam with my uk contract so controlling data usage is important).

3. Unfortunately it forces you to keep Bluetooth and GPS turned on at all times, even though it only uses Bluetooth to determine your proximity to other people's phones.

4. In the other review I read, the developers said (in April/May) that this bug would be fixed in the next update, but I now have the latest version which was updated in July and it still does this.So far so good, I have had no problems with the app, it has worked from the day I downloaded it.

5. I'm willing to enable bluetooth, which normally I never do, but I refuse to disable my firewall, pretty much the only security software that my phone runs.I would really want to give this app 6 stars if I could.

6. I guess you could also relate all existing cases of Covid-19 against a mobile users contract rather than just relying on the good will of the people.

7. Bluetooth typically consumes less than 4% extra battery life.

8. Would you rather infect someone with Covid-19 so you can waste a little more time on your phone?This thing is incompatible with my personal firewall.

9. Perhaps not in the West but just a thought.😊😊For all the horrible people out there moaning about battery draining.

10. So, leaving it off might add 10 to 15 minutes of extra time for a device that typically gives five hours of screen-on time.

11. To switch to English you need to know that this is Inglés (any traveler should know this but an app intended for travelers should be more user-friendly) Also some of the linked web-pages are Spanish.I think everyone should use the app.

1. Fix Radar COVID Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Radar COVID: Restarting the app will resolve most errors.
2. Update the Radar COVID App. Here is how:
   1. On Android goto PlayStore » Search for "Radar COVID" » Open Radar COVID » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Radar COVID » click "UPDATE".
3. Clear Radar COVID app cache: Clearing cached data will force your app to retrieve the latest data directly from Radar COVID servers.
   1. On Android, goto Settings » Apps » Select "Radar COVID" » click Storage » click "Clear Cache".
4. Check Radar COVID app permissions. If any of these permissions required to use your device's features are disenabled, Radar COVID might not work.
5. Uninstall and reinstall Radar COVID. If nothing else has worked, completely uninstall Radar COVID then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Radar COVID not working

2. Fix Radar COVID Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Radar COVID be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Radar COVID not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Radar COVID may not be able to connect to the Internet when running in the background.