Contact Covid Alert DE Customer Service

Why should I report an Issue with Covid Alert DE?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Delaware Department of Health and Social Services to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I wish more people had this installed.I think every single person with a phone should have this Covid Alert (your state) app and "Check-in" daily! Regardless of your stance on this virus issue or how it came to be is now irrelevant, it's time for us to do our part to help stop the spread.

2. It never crashes (even on my ancient phone), and I feel good knowing I'm doing my part to protect neighbors, strangers, and community members as we fight and anonymously track the covid spread.

3. At the time of me writing this, about 5% of the people who downloaded the app actually check in, so kinda defeats the purpose but that's not the app or developers fault.

4. For this type of app to be meaningful, you need to have engagement > 50% of the population or >500,000% more installs.This is a great app but the problem is that more residents of delaware need to download the app.

5. Also most of the time only 1000 people check in.

6. It does not require GPS location like some people say nor does it have permission to access local data.

7. Very good idea making it Bluetooth only; I can recommend this to others with peace of mind in terms of privacy.

8. Do your part and pray we get through this post-haste! I find it alarming that Kent County, DE is surrounded by higher infection rates, to the north and south.

9. This makes this app useless with less than 0.009% user engagement, assuming the everyone who has installed this app is from Delaware - it is actually less.

10. JMO🤷 ♀️ Users will get a heads-up or an ALERT if you've crossed paths with someone else, who's also using this app, that later found out they contracted Covid-19.

11. Please expand the API to include phones down to 4.4. Also less than 100 installs (50+) indicates no one is using it at the time of review.

1. Fix Covid Alert DE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Covid Alert DE: Restarting the app will resolve most errors.
2. Update the Covid Alert DE App. Here is how:
   1. On Android goto PlayStore » Search for "Covid Alert DE" » Open Covid Alert DE » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Covid Alert DE » click "UPDATE".
3. Clear Covid Alert DE app cache: Clearing cached data will force your app to retrieve the latest data directly from Covid Alert DE servers.
   1. On Android, goto Settings » Apps » Select "Covid Alert DE" » click Storage » click "Clear Cache".
4. Check Covid Alert DE app permissions. If any of these permissions required to use your device's features are disenabled, Covid Alert DE might not work.
5. Uninstall and reinstall Covid Alert DE. If nothing else has worked, completely uninstall Covid Alert DE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Covid Alert DE not working

2. Fix Covid Alert DE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Covid Alert DE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Covid Alert DE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Covid Alert DE may not be able to connect to the Internet when running in the background.