Published by Verily Life Sciences LLC

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Why should I report an Issue with Mood Study?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Verily Life Sciences LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Mood Study Customer Insights

1. I mean I signed up for the study I'm convenient study it doesn't have to ask me if it's okay to record my voice or if I'm cool with sending a photoThis really looks like a scam.

2. Is it a single flat rate per task or do certain variables increase/decrease pay per task? Also further compensation for constant battery drain and recharge should be initiated.So far, I love the app.

3. I don't want to sound selfish but kind of wish some of the tasks were worth a little more money for completing then what currently set at.

4. It's only been three days since I've started using it so I'll have to write a more detailed review later period so far I have experienced no problems.

5. This is a scamVery professional and easy software and directions to perform small tasksCan't get any further on screen.

6. I signed up for the study i wish I wouldn't have.

7. How do you cancel/unsubscribe from this scam? Why is there no way to opt out in the emails or on the website? You say their is compensating but does not say what people will be paid.

8. Easy money, kind of like the concept.

9. Which at times it's kind of hard to even actually pinpoint how much you truly earn per task.

10. The reason why is that it's forcing me to think about why I feel the way I do or what affects my sleeping issues.

11. I just wish the app didn't ask for confirmation so many times.

Steps to Troubleshoot & Fix Mood Study Issues

1. Fix Mood Study Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Mood Study: Restarting the app will resolve most errors.
  2. Update the Mood Study App. Here is how:
    1. On Android goto PlayStore » Search for "Mood Study" » Open Mood Study » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mood Study » click "UPDATE".
  3. Clear Mood Study app cache: Clearing cached data will force your app to retrieve the latest data directly from Mood Study servers.
    1. On Android, goto Settings » Apps » Select "Mood Study" » click Storage » click "Clear Cache".
  4. Check Mood Study app permissions. If any of these permissions required to use your device's features are disenabled, Mood Study might not work.
  5. Uninstall and reinstall Mood Study. If nothing else has worked, completely uninstall Mood Study then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Mood Study not working


2. Fix Mood Study Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Mood Study be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Mood Study not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Mood Study may not be able to connect to the Internet when running in the background.

Reported Issues

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