Published by Province of British Columbia, Canada

contact BC COVID-19 Support Chat with our AI-based BC COVID-19 Support Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with BC COVID-19 Support?



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Why chat with our AI BC COVID-19 Support Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of BC COVID-19 Support.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. Crashes since Android update.The updates are now fixed and the app works well, thank you for updating, this helps track a lot of issues in the Hospice home I would also like to see a better breakdown of the daily check up a quick check up and a thorough check up option would be very sufficient but very well done app specially for proper informationUseless.

2. Once this is fixed, the app will get 5 stars! Edit: you guys fixed it!! Thank you! 5stars to you!Haven't taken a good burn through all the materials, but I greatly appreciate the effort to coordinate all relevant, accurate info in one place, along with self-check.

3. I especially appreciate the daily updates and clarification on the self assessment tool, as well as resources regarding physical distancing, etc... Great resource for me to share with friends, family, and especially my workplace!Your app keeps opening Google Chrome for news updates.

4. Can you update the app to support any browser? Android has Firefox, Samsung Internet, Microsoft Edge, Opera, Brave, and many more - you need to support more than just Chrome.

5. I also don't think it's updating with any data.UPDATE - developers recognized the issue and fixed.

6. Nothing in the testing instructions was said about making an appointment until I drilled down to search the location for hours of operation.

7. Pixel 3XL, Android 10Very well made, intuitive, and provides exactly the information needed during this time.

8. Great job making a functional interface (complete with graphics!) in such a short time frame.

9. The app gives no localized case data, you know, the data required to make intelligent risk assessments, lol 😆.

10. Now when I click on the app it crashes and locks my phone and even after I unlock it, it locks one more time.

11. I just installed it without inputting any symptoms and it already says "Please get a COVID-19 test and self-isolate."Was fine until a couple weeks ago.

Steps to Troubleshoot & Fix BC COVID-19 Support Issues

1. Fix BC COVID-19 Support Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BC COVID-19 Support: Restarting the app will resolve most errors.
  2. Update the BC COVID-19 Support App. Here is how:
    1. On Android goto PlayStore » Search for "BC COVID-19 Support" » Open BC COVID-19 Support » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BC COVID-19 Support » click "UPDATE".
  3. Clear BC COVID-19 Support app cache: Clearing cached data will force your app to retrieve the latest data directly from BC COVID-19 Support servers.
    1. On Android, goto Settings » Apps » Select "BC COVID-19 Support" » click Storage » click "Clear Cache".
  4. Check BC COVID-19 Support app permissions. If any of these permissions required to use your device's features are disenabled, BC COVID-19 Support might not work.
  5. Uninstall and reinstall BC COVID-19 Support. If nothing else has worked, completely uninstall BC COVID-19 Support then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BC COVID-19 Support not working


2. Fix BC COVID-19 Support Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BC COVID-19 Support be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BC COVID-19 Support not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BC COVID-19 Support may not be able to connect to the Internet when running in the background.

Reported Issues

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