Contact Canada COVID-19 Customer Service

Why should I report an Issue with Canada COVID-19?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Health Canada | Santé Canada to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. That's it's saving grace.Great start! Would be great to move some of the up to date info into the app so that links don't have to be followed (less resistance for using the UI), and to introduce opt-in location tracking so that if we are tested positive the government already has information on where we went and who we met (opt-in of course).I have had no technical issues whatsoever.

2. However, it would be more user friendly if, when I click the reminder, it immediately brought me to the daily check-in screen rather than to the self-assessment page.What if the point of this app? It gives generic information on a wide basis.

3. Good concept, terrible execution: huge layout shifts and slow responses with no visual feedback on tap events make for a horrible user experience.

4. Doesn't ask if you have been vaccinated with first dose or both.I'm trying to help with your data...I'm at 291 daily entries (including temp readings).

5. It is taking me 3-6 attempts daily get it to work without crashing.Way too slow responding to user input.

6. ("Unnecessarily" because you can just tap the back button and submit data as normal.) One more star off.Not compatible with my device.

7. As useless as another statue in Ottawa.Extremely low response time after clicking on Complete Daily Check-in.

8. You tap an option (such as the check-in option) and you wait 5 seconds before anything happens with no indication that your tap actually registered.

9. But the app is getting so so so slow... And now the app is crashing every night after I hit submit.

10. If I had followed the recommendations it gave I'd be home most of the time and constantly being tested.

11. Also, when it asked if I had been tested, or said to isolate even though I was asymptomatic.

1. Fix Canada COVID-19 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Canada COVID-19: Restarting the app will resolve most errors.
2. Update the Canada COVID-19 App. Here is how:
   1. On Android goto PlayStore » Search for "Canada COVID-19" » Open Canada COVID-19 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Canada COVID-19 » click "UPDATE".
3. Clear Canada COVID-19 app cache: Clearing cached data will force your app to retrieve the latest data directly from Canada COVID-19 servers.
   1. On Android, goto Settings » Apps » Select "Canada COVID-19" » click Storage » click "Clear Cache".
4. Check Canada COVID-19 app permissions. If any of these permissions required to use your device's features are disenabled, Canada COVID-19 might not work.
5. Uninstall and reinstall Canada COVID-19. If nothing else has worked, completely uninstall Canada COVID-19 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Canada COVID-19 not working

2. Fix Canada COVID-19 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Canada COVID-19 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Canada COVID-19 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Canada COVID-19 may not be able to connect to the Internet when running in the background.