Contact COVID-19 Customer Service

Why chat with our AI COVID-19 Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of COVID-19.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Directives...).No English option, there are other language speakers in VN who need this service but cannot gain benefitsCan't open the app, can't understand its contents, the vaccination status is uploaded in the app,Its extremely important app life saving app which will confirm any near by covit 19 patient and save him or her.Description in English but app is another language 👎🏿Application is not in the English language.Be ok if in english, or some means of getting to EnglishGuys, uhm this app is for Vietnamese only so it is not available in English.

2. I've made a few mistKes with this app including auto-fil my Canada address, deleting my vaccination information and other stuff.Guys! This is an app for Vietnamese, thus they only provide content in Vietnamese only.

3. But for now, please just delete the app and don't rate 1 star as Vietnamese citizens need this to update the newest information regarding the pandemic from the ministry of health.

4. From what I can see it is a good app and I think it is developed in conjunction with Viettel plus has a broad base of users, but the app isn't available in English.

5. This app is in Vietnamese only, no English translation.

6. I appreciate the layout and easy of access to various kind of information (map.

7. Sorry about the misleading description, the developer definitely should do something about this.

8. The online laptop accessible website is.

9. News.

1. Fix COVID-19 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart COVID-19: Restarting the app will resolve most errors.
2. Update the COVID-19 App. Here is how:
   1. On Android goto PlayStore » Search for "COVID-19" » Open COVID-19 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for COVID-19 » click "UPDATE".
3. Clear COVID-19 app cache: Clearing cached data will force your app to retrieve the latest data directly from COVID-19 servers.
   1. On Android, goto Settings » Apps » Select "COVID-19" » click Storage » click "Clear Cache".
4. Check COVID-19 app permissions. If any of these permissions required to use your device's features are disenabled, COVID-19 might not work.
5. Uninstall and reinstall COVID-19. If nothing else has worked, completely uninstall COVID-19 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing COVID-19 not working

2. Fix COVID-19 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make COVID-19 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to COVID-19 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, COVID-19 may not be able to connect to the Internet when running in the background.