Contact COVID Alert CT Customer Service

Why should I report an Issue with COVID Alert CT?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CT Department of Public Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I also noticed that no matter how many hours I'm out and about the ONLY time it does its random checks is when I'm home! One day in particular I was in and out of my house a couple of times and I compared the documented checks with my Google maps log and all 4 checks were while I was obviously home! This app is totally useless if NO ONE USES IT!!Why ONLY allow the fingerprint scan option and not offer the password/pin option? (Meanning I cannot access the scanned list).

2. What is the reason for this and why is this administered by the states at all? Why isn't there a national app?After deep diving the privacy claims of this app, I feel given it's a fully voluntary system that if you're concerned about covid-19 infection/spread, this app is a useful tool to protect yourself/loved ones while also contributing to the greater good by stopping the spread.

3. Why does CT require an app download and MA doesnt? I think there should be an easier way to switch what state your in.m - so it accurately is able to let you know about an exposure, without necessarily downloading an app from Google Play.Bluetooth and location are always on.

4. Rather you have to download the active app or you just get a spinning wheel.Useless. Never received any sort of alert in over a year of having it installed and always active.

5. This app is the equivalent of a paperweight, in my phone.The way I understand it, you only get notifications if an exposed person has downloaded this app and gives permission to share data.

6. I think the App is a good idea, but I guess my Question is I live in MA, traveled to CT for work, but my exposure settings are MA still.

7. Lost 1 star for some UX bugs I'm sure will be resolved soon.I work in a residential facility where both staff and residents have cell phones.

8. Was unable to report any information to the app (for its' intended use...) due to never receiving a 2-step verification code.

9. More residents should download this app.I'm not sure how to rate this app (see the XKCD comic on tornado warnings).

10. I was one of few wearing mask btw, I had two really lousy workouts in a row and I realized I had back aches, raspy throat, headache, and some chills but thought it was maybe the cold and snowy weather.

11. It was omicron.I've had this app on my phone for months and it hasn't alerted once! How is that possible when I go to Wal-Mart and run errands at least once a week.

1. Fix COVID Alert CT Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart COVID Alert CT: Restarting the app will resolve most errors.
2. Update the COVID Alert CT App. Here is how:
   1. On Android goto PlayStore » Search for "COVID Alert CT" » Open COVID Alert CT » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for COVID Alert CT » click "UPDATE".
3. Clear COVID Alert CT app cache: Clearing cached data will force your app to retrieve the latest data directly from COVID Alert CT servers.
   1. On Android, goto Settings » Apps » Select "COVID Alert CT" » click Storage » click "Clear Cache".
4. Check COVID Alert CT app permissions. If any of these permissions required to use your device's features are disenabled, COVID Alert CT might not work.
5. Uninstall and reinstall COVID Alert CT. If nothing else has worked, completely uninstall COVID Alert CT then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing COVID Alert CT not working

2. Fix COVID Alert CT Server issues & Internet Connection

1. Check network connection: An unstable Internet will make COVID Alert CT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to COVID Alert CT not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, COVID Alert CT may not be able to connect to the Internet when running in the background.