Published by Starkey Hearing Technologies

Report an issue with TruLink Hearing Control.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with TruLink Hearing Control?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Starkey Hearing Technologies to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact TruLink Hearing Control image 1 contact TruLink Hearing Control image 2

About TruLink Hearing Control

1. That’s because TruLink seamlessly connects your hearing aids to your Android phone — so you can easily adjust volume, memories, and even customize the performance to unique situations.

2. Please go to trulinkhearing. com to locate a professional near you. • Can change memories automatically based on personalized geo-tags (e. g. - Samsung Galaxy® S4 or S5 running Android OS 4. 4. - Samsung Galaxy® Note 5 running Android OS 5. 1. - Samsung Galaxy® Note 3 or Note 4 running Android OS 5.

3. TruLink works with specific hearing aids from Starkey, Audibel, NuEar, MicroTech and AGX Hearing.

4. With TruLink Hearing Control, people with hearing loss can go anywhere and do everything more conveniently than ever before.

5. These hearing aids must be purchased from a hearing care professional.

6. TruLink for Android does not provide streaming at this time.

TruLink Hearing Control Customer Insights

1. The Tinnitus feature has helped the ringing in my ears and frankly having complete control over my hearing aids is optimal! I love my Starkey A 4s and Tru Link just makes them that much better!Update 12/2019: the Beta and the regular app are now completely worthless to me.

2. No more Starkey for me.Pretty basic app, not thrilling at all, you'd think after dropping a few thousand dollars on the hearing aids Starkey could come up with a killer app, but I guess they just don't care.

3. I wonder if there are other brands of hearing aids that have better support?I use Tru Link to adjust my hearing as it changes while moving around in different environments.

4. Almost a year later and no better! You would think for what Hearing aids cost the app would have been updated by now! Very disappointedAs long as it works its good.

5. I will look at another brand when the time comes to replace.it has been very helpful to be able to go between programs on my phone, the only fault I have is that occasionally my aides seem to shut off on the phone app.... hopefully the streaming will continue too improve.

6. Phone pairs with hearing aids just fine, and maintains connection.

7. Had an iPhone & truelink & it worked pretty good but not perfect by no means when batteries on hearing aid were 75% spent it would not always switch to car mode when.

8. The app won't connect to my hearing aids most of the time.

9. Very disappointed in the fact that after 4 years and repeated calls to Starkey and being assured that Android would be supported with streaming ect, they still haven't done it.

10. i love my Android and anxiously wait to be able to use my aides the same way iPhone users can use their aides with the iPhone.....i am using Moto G5+.

11. The beta will connect to my right hearing aid, but not the left, and vice versa on the regular app.

Steps to Troubleshoot & Fix TruLink Hearing Control Issues

1. Fix TruLink Hearing Control Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TruLink Hearing Control: Restarting the app will resolve most errors.
  2. Update the TruLink Hearing Control App. Here is how:
    1. On Android goto PlayStore » Search for "TruLink Hearing Control" » Open TruLink Hearing Control » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TruLink Hearing Control » click "UPDATE".
  3. Clear TruLink Hearing Control app cache: Clearing cached data will force your app to retrieve the latest data directly from TruLink Hearing Control servers.
    1. On Android, goto Settings » Apps » Select "TruLink Hearing Control" » click Storage » click "Clear Cache".
  4. Check TruLink Hearing Control app permissions. If any of these permissions required to use your device's features are disenabled, TruLink Hearing Control might not work.
  5. Uninstall and reinstall TruLink Hearing Control. If nothing else has worked, completely uninstall TruLink Hearing Control then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TruLink Hearing Control not working


2. Fix TruLink Hearing Control Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TruLink Hearing Control be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TruLink Hearing Control not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TruLink Hearing Control may not be able to connect to the Internet when running in the background.

Reported Issues