Published by Allstate Insurance Co. on Aug 29, 2023

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Why should I report an Issue with Allstate Identity Protection?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Allstate Insurance Co. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Allstate Identity Protection

1. In a matter of seconds, you can review alerts, see your Allstate Digital Footprint, access dark web monitoring, check your credit and overall Identity Health, and more – putting advanced identity protection right at your fingertips.

2. No other identity protection service offers better family protection, has a more comprehensive set of education materials & tools or a more extensive suite of alternative data sources to help detect identity theft before it happens.

3. Meet the Allstate Identity Protection app – the all-in-one, easy to use app to help you protect your and your family’s personal information right from your mobile device so you can stay protected wherever you are.

4. And if your data falls into the wrong hands, you can rely on our US-based Identity Specialists to provide expert resolution 24/7/365 with an industry leading 98% satisfaction score following identity fraud.

5. Signing in is simple and secure.

6. Allstate Identity Protection is provided by InfoArmor, Inc. , an Allstate Insurance Company.

Allstate Identity Protection Customer Insights

1. Incredibly buggy app.Says this app may not be optimized for my device and it obviously doesn't work for me, yet there's no other Allstate app option offered!!! Allstate really needs to slap me in the face & say sorry about your luck chuck?!! Let me guess, either won't respond, or wants me to visit some website/email address to discuss it.....how about just fixing it and respond when it's done?!! That'd be the right thing to do!!! Of course can't post without atleast 1 star, which is 1 too many for the service!!!What's the point of this app when it's basically just a browserwrap? Signing in every time is quite annoying and wished it implemented a fingerprint login.This is a service I have never seen on any insurance company I'm very exicted about this and the peace of mind that it gives me is worth every penny if there was a cost which there isn't and that's a unheard of in today's world...

2. Doesn't seem to be ready for production use...I can't even login, just sends me through an endless cycle of confirming my phone number and email and then never actually takes me to the app.

3. Biggest issue is the constant requirement to sign in every time! Why can't we use biometrics?This app prevents my phone from opening web links from the Google search app, because it tries to open them.

4. Have tried clearing app data as well as a full uninstall/reinstall, and still get same message.Doesn't work at all anymore.

5. Thank You Allstate and SamI can sign in to their services via browser but the app consistently encounters a problem when trying to do the same.

6. The digital footprint feature is very useful but under a family plan, you can only have one email monitored at one time.

7. Dark web monitoring, at least to me doesn't seem to work.

8. Overall great protection but it doesn't seem like the developer updates the app a lot.

9. I force stop it, I turn on the slider, I clear the data and cache.

10. Digital exposure only tells me what info is out there not where.

11. I have no way of actually knowing my info is being monitored.

Steps to Troubleshoot & Fix Allstate Identity Protection Issues

1. Fix Allstate Identity Protection Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Allstate Identity Protection: Restarting the app will resolve most errors.
  2. Update the Allstate Identity Protection App. Here is how:
    1. On Android goto PlayStore » Search for "Allstate Identity Protection" » Open Allstate Identity Protection » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Allstate Identity Protection » click "UPDATE".
  3. Clear Allstate Identity Protection app cache: Clearing cached data will force your app to retrieve the latest data directly from Allstate Identity Protection servers.
    1. On Android, goto Settings » Apps » Select "Allstate Identity Protection" » click Storage » click "Clear Cache".
  4. Check Allstate Identity Protection app permissions. If any of these permissions required to use your device's features are disenabled, Allstate Identity Protection might not work.
  5. Uninstall and reinstall Allstate Identity Protection. If nothing else has worked, completely uninstall Allstate Identity Protection then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Allstate Identity Protection not working


2. Fix Allstate Identity Protection Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Allstate Identity Protection be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Allstate Identity Protection not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Allstate Identity Protection may not be able to connect to the Internet when running in the background.

Reported Issues

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