1. This version is great, but the newer versions are terrible.Its okay but it's not great, it's enough to know what incidents, change etc are being assigned assuming you have a large database and you have created the relevant shortcuts but one of my major annoyance is that I'm unable to review my change plan and see the steps, backout plan etc, you can't even search for incident or change via reference.
2. Also, push notifications from the app keeps me up to date on assignments and status.Prior to the classic version the system was great.
3. After logging in it opens a browser (full desktop) version of Service-now, which significantly increases a complexity of managing incidents.
4. As an IT service provider, I need to be able to interact with the ticketing system on a mobile device just as if I were sitting at a PC.
5. The new ServiceNow apps on the App store and on the Playstore are horrible compared to this classic version.
6. An example is that applying a simple filter bases on your groups (OR condition) and (state is not resolved, closed, cancelled, closed) says it matches 2 results but shows all anyway.Makes my life easier.
7. I'm not looking to edit through my phone but it would to atleast have read only accessBasic function of copy to be able to paste is not available, making the entire app less useful.
8. If I need a browser version I can use my laptop, not mobile.
9. ASAP!It does what it suppose to do, I'm a Support Engineer and when I'm on the field I want to keep an eye on upcoming tickets as well any updates on the current ones I have.
10. If your tickets are somehow rendered first in the default shortcuts then it is useful, otherwise use the browser.
11. Since they change to Classic the system is horrible.