Published by ServiceNow

Report an issue with ServiceNow Classic.
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Why should I report an Issue with ServiceNow Classic?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ServiceNow to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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ServiceNow Classic Customer Insights

1. This version is great, but the newer versions are terrible.Its okay but it's not great, it's enough to know what incidents, change etc are being assigned assuming you have a large database and you have created the relevant shortcuts but one of my major annoyance is that I'm unable to review my change plan and see the steps, backout plan etc, you can't even search for incident or change via reference.

2. Also, push notifications from the app keeps me up to date on assignments and status.Prior to the classic version the system was great.

3. After logging in it opens a browser (full desktop) version of Service-now, which significantly increases a complexity of managing incidents.

4. As an IT service provider, I need to be able to interact with the ticketing system on a mobile device just as if I were sitting at a PC.

5. The new ServiceNow apps on the App store and on the Playstore are horrible compared to this classic version.

6. An example is that applying a simple filter bases on your groups (OR condition) and (state is not resolved, closed, cancelled, closed) says it matches 2 results but shows all anyway.Makes my life easier.

7. I'm not looking to edit through my phone but it would to atleast have read only accessBasic function of copy to be able to paste is not available, making the entire app less useful.

8. If I need a browser version I can use my laptop, not mobile.

9. ASAP!It does what it suppose to do, I'm a Support Engineer and when I'm on the field I want to keep an eye on upcoming tickets as well any updates on the current ones I have.

10. If your tickets are somehow rendered first in the default shortcuts then it is useful, otherwise use the browser.

11. Since they change to Classic the system is horrible.

Steps to Troubleshoot & Fix ServiceNow Classic Issues

1. Fix ServiceNow Classic Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ServiceNow Classic: Restarting the app will resolve most errors.
  2. Update the ServiceNow Classic App. Here is how:
    1. On Android goto PlayStore » Search for "ServiceNow Classic" » Open ServiceNow Classic » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ServiceNow Classic » click "UPDATE".
  3. Clear ServiceNow Classic app cache: Clearing cached data will force your app to retrieve the latest data directly from ServiceNow Classic servers.
    1. On Android, goto Settings » Apps » Select "ServiceNow Classic" » click Storage » click "Clear Cache".
  4. Check ServiceNow Classic app permissions. If any of these permissions required to use your device's features are disenabled, ServiceNow Classic might not work.
  5. Uninstall and reinstall ServiceNow Classic. If nothing else has worked, completely uninstall ServiceNow Classic then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ServiceNow Classic not working


2. Fix ServiceNow Classic Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ServiceNow Classic be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ServiceNow Classic not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ServiceNow Classic may not be able to connect to the Internet when running in the background.

Reported Issues

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