Contact UKG Wallet Customer Service

Why should I report an Issue with UKG Wallet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Kronos Incorporated to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The date CBKC receives your direct deposit and the effective date are controlled by the originator. 3 Earned Wage Access requires employer participation. 4 Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa.

2. Beginning with your second direct deposit of at least $5 from the same source, the Central Bank of Kansas City (CBKC) will post the funds to your Wallet Visa Prepaid Card when we receive it, rather than on the effective date.

3. If you have questions regarding the Card or such fees, terms, and conditions, you can contact us toll free at 1 (877) 747-5862, 24 hours a day, 7 days a week. 2 Many (but not all) employers, government benefits providers, and other originators send direct deposits early with an effective date of 1-4 days later.

4. Please note, UKG Wallet is only available to authorized customers of UKG. 1 Central Bank of Kansas City does not administer, nor is liable for earned wage access.

5. The UKG Visa Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa U. S. A. Inc.

6. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card.

7. Powered by Payactiv, UKG Wallet gives you the foundation to keep your finances on track and the tools you need to stay financially fit on your life-work journey.

8. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use.

9. Count on UKG Wallet™ being there for you to give you access to your earned wages from the hours that you have worked before payday.

10. Effortlessly manage bills, navigate fees, and handle unexpected expenses with our convenient digital tools.

11. This may result in your having access to the funds sooner.

1. Not to mention it's way too insecure for being able to handle people's money, using plaid which sells bank info, just a big red flag.The app takes forever to open when it decides to open at all and it is horrible at accurately updating my hours I've worked.

2. I HAVE Internet and I have tried downloading again and turning on and off and ALL it is doing is doing the little circle thing as if it is down!! I am super frustrated that the customer service is horrible and they don't know what to do except reset a password which is NOT my case!!! Other than the issue I am having.....The money thats accessible after a shift is not consistent.

3. But almost not worth the struggle.after being paid late 2 pay periods in a row and having to deal with extra late fees due to holidays I was hoping to be able to access enough of my pay to pay my rent before being hit with an extra late fee but was only given the option to get access to a small portion of my pay and there was a 3 dollar fee added to it which makes this a poor attempt to rectify this leading to even more late feesI set it up over a week ago and it hasn't updated since.

4. Forget about overtime being accessed as it doesn't even register as hours worked.

5. most of the time i have to close the app multiple times to get it to work! so long story short i spend more time exiting/closing the app to use it!Too many bugs, too many issues loading if it ever actually loads enough for you to simply sign in, very similar to their other employee app.

6. It takes FOREVER to load the app, the transaction will fail about a third of the time and I can only access a fraction of my earnings before payday.

7. Customer svs doesn't seem to know how it works and seem like they are answering all my questions from a script.I've had several of these types of services my employers have used over the years and this one is by far the worst.

8. The inconsistency of hours you're able to cash out and the flat 3 dollar rate is also terrible.

9. Some days it wont update your hours worked.

10. If you can, use a different service for sure.Super unreliable people in the chat FROM the website.

11. Customer service blamed me for not using the correct numbers.

1. Fix UKG Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart UKG Wallet: Restarting the app will resolve most errors.
2. Update the UKG Wallet App. Here is how:
   1. On Android goto PlayStore » Search for "UKG Wallet" » Open UKG Wallet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UKG Wallet » click "UPDATE".
3. Clear UKG Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from UKG Wallet servers.
   1. On Android, goto Settings » Apps » Select "UKG Wallet" » click Storage » click "Clear Cache".
4. Check UKG Wallet app permissions. If any of these permissions required to use your device's features are disenabled, UKG Wallet might not work.
5. Uninstall and reinstall UKG Wallet. If nothing else has worked, completely uninstall UKG Wallet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing UKG Wallet not working

2. Fix UKG Wallet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make UKG Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to UKG Wallet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, UKG Wallet may not be able to connect to the Internet when running in the background.