Contact Sine Pro Customer Service

Why should I report an Issue with Sine Pro?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sine Group Pty Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For workplace safety, contractors can conduct risk assessments and hazard checks, ensuring that their working environment is free from potential risks.

2. Allow visitors to view their invites and check in and out with just one tap, or scan QR codes to access sites using the app where branded QR posters are displayed.

3. Whether you're accounting for people across a conference or during an evacuation, the Sine Pro roll call feature makes it easy for administrators to accurately capture and report on who was accounted for and unaccounted for across one or many sites.

4. Generate QR codes and issues digital visitor passes, ensuring a smooth and efficient check-in process, every time.

5. Automate company inductions and permits to work by allowing contractors to complete workflows and upload documents prior to coming to site.

6. With its user-friendly interface and intuitive design, the Sine Pro mobile app is a valuable tool that combines convenience, efficiency, and security.

7. Easily register visitors by capturing important verification details such as their name, contact information, and reason for visit.

8. Visitors can also receive notifications asking them if they would like to check in and out whilst inside the geofence location, as well as receiving alerts during an emergency.

9. The app also enables users to report incidents, making it easier to maintain a safe and secure workplace for all.

10. Streamline your visitor and contractor management and provide a seamless experience for your guests.

11. Save time and go paperless with the free Sine Pro mobile app.

1. SMS for phone number verification took more than 20 minutes, and I received 6 text messages, had to try one by one to find the correct verification code (hint: the latest SMS did not contain the correct verification code).Big battery drainer.. it demands location services to access a site after scanning qr code or it won't complete check-in.

2. The inability to switch off is annoying as you need to modify the permissions at the end of the day (I recommend denying camera as well as location as it keeps switching itself back on even after force closing the app) or it continues to track you and suggest different locations to check in to.

3. I crashed all system on site nice they will do updates:):)disappointed please fix all bug's then release this app 🙏 ThanksFor an app designed to use a phone to track separate locations travelled to during a work day it does a fantastic job of draining your battery.

4. Seems there is no plan to make it compatible with Microsoft products in the future? I just want to be able to have the Display on a Surface Pro or Tablet, allowing people to sign in easily upon arrival.Unable to reset password.

5. It's still active and draining battery and push notifications on home screen.When I complete inductions I use the company name as shown, but form says "not found".

6. What usually happens is in about 30 minutes it will tell me I'm near a check in point, it's completely useless and a waste of space on your phone.

7. My Samsung A5 doesn't check me in our out, 7 to 8 times out of 10; and all my other Samsung friends are in the same boat! Please resolve this issue and I promise, a far more positive review will follow.

8. I denied location permission but it keeps asking me for location permission, which is really annoying ! Big fail on user experience.

9. How about you just do the work to make the app function correctly?No idea why it needs location access.

10. Password link in email just takes you to profile edit where you need your old password in order to update it.

11. If it wasn't compulsory for the job I'm on I'd uninstallThe idea of your app is fantastic, but it would appear Android/Samsung phones don't pick up the check-in as readily as iPhones.

1. Fix Sine Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sine Pro: Restarting the app will resolve most errors.
2. Update the Sine Pro App. Here is how:
   1. On Android goto PlayStore » Search for "Sine Pro" » Open Sine Pro » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sine Pro » click "UPDATE".
3. Clear Sine Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from Sine Pro servers.
   1. On Android, goto Settings » Apps » Select "Sine Pro" » click Storage » click "Clear Cache".
4. Check Sine Pro app permissions. If any of these permissions required to use your device's features are disenabled, Sine Pro might not work.
5. Uninstall and reinstall Sine Pro. If nothing else has worked, completely uninstall Sine Pro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sine Pro not working

2. Fix Sine Pro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sine Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sine Pro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sine Pro may not be able to connect to the Internet when running in the background.