Contact Customer Service

Why should I report an Issue with Mobile Enterprise Messenger?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TeleMessage to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. So I have to violate work periodical and use my personal phone with Verizon text, for it alowes me to send pic's.Dear developer, if my phone is on Vibrate only, it doesn't vibrate when I receive a text message.

2. So rating one star until the rating system changes to allow 0 stars.Required for work, very limited capabilities! I'm a field service tech, and need to send pics to Eng and other tech's, this app does not allow this.

3. I only use this because it's required on my work phone, but because of the notifications issue, I have to keep half an eye on it all the time or turn up the sound.With each update, this app gets worse.

4. If person on other end isn't EM user messages get garbled when first initiating a message and you cannot even see what the message content was when you hit send unless they respond.

5. Half the time it won't send a new text, half the time I click on a message and it opens a completely different message, half the time the notifications works.

6. Even though I have it set to send reminders every 2 minutes if there's an unread message there are weekly issues with not getting messages until I open the app manually.

7. The notification just keeps playing, no way to stop it, not even by opening the message.Changing my old one star review to a new one star review with my latest complaint of this half baked app.

8. Cannot view my messages, wants me to sign up or activate even though I've been using it on this phone for a year.

9. This app kills ALL MMS capabilities on your phone!!! Do not use this app unless you're forced to! How anyone pays $2.99/month for this service is beyond me...Must restart phone and app periodically, notifications just stop.

10. Latest update disabled all MMS messages on the phone, even MMS messages outside this app.

11. I cannot send any images to anyone in or outside this app, I cannot receive group texts in or outside this app.

1. Fix Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart : Restarting the app will resolve most errors.
2. Update the App. Here is how:
   1. On Android goto PlayStore » Search for "" » Open Mobile Enterprise Messenger » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for » click "UPDATE".
3. Clear Mobile Enterprise Messenger app cache: Clearing cached data will force your app to retrieve the latest data directly from servers.
   1. On Android, goto Settings » Apps » Select "Mobile Enterprise Messenger" » click Storage » click "Clear Cache".
4. Check app permissions. If any of these permissions required to use your device's features are disenabled, might not work.
5. Uninstall and reinstall . If nothing else has worked, completely uninstall then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing not working

2. Fix Server issues & Internet Connection

1. Check network connection: An unstable Internet will make be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, may not be able to connect to the Internet when running in the background.