Contact Wire Customer Service

Why should I report an Issue with Wire - Secure Messenger?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Wire Swiss GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Wire allows your team to communicate and share information easily and securely - messages, files, conference calls or private conversations - always in context.

2. Wire is available on any device and operating system - so your team can collaborate whether in the office or on the road.

3. Wire is also available as an on-demand solution for crisis collaboration.

4. We increase the productivity in your team while keeping your information private.

5. Wire is the most secure collaboration platform.

6. Wire offers a free version for external business partners or friends and family use.

1. Messages will randomly be wiped from chats (the trash icon doesn't even show), images more than a couple days old won't load, you have to completely close and restart the app a few times in order to read a message, and sending a message is no longer reliable.

2. Can no longer send voice memos, have to download photos and videos to view, can't see when the other user is typing, notifications are even MORE unreliable... oh, and you can no longer search your chats or view previously shared media.

3. I recommend you bring back the last version.Wire is a wonderful chat tool, but some issues with the recent release.

4. The recent release fixes likes to be more visible among other things, but now it takes longer to sync and search is broken (and moved to an odd place).

5. Ie Gif, photo editing, search chat for all types of messages, double tap to like a message.

6. This is still my first choice, but it does need some improvement, especially to fix the recently buggy release.Most recent update is pretty university bad.

7. In the unlikely event that I receive messages, notifications often don't work.

8. I would rather have the previous version that wouldn't notify me of a new messages.

9. Was just about to invite more friends to join, but the latest update suddenly changed the look and wiped out all past conversations with individual accounts (not groups).

10. In other apps, the colors are vibrant, but in Wire, they're drab and grey.

11. I'll be switching back to Signal or trying Telegram.I've been using this app for a couple years to communicate with family while deployed.

1. Fix Wire Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wire: Restarting the app will resolve most errors.
2. Update the Wire App. Here is how:
   1. On Android goto PlayStore » Search for "Wire" » Open Wire - Secure Messenger » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wire » click "UPDATE".
3. Clear Wire - Secure Messenger app cache: Clearing cached data will force your app to retrieve the latest data directly from Wire servers.
   1. On Android, goto Settings » Apps » Select "Wire - Secure Messenger" » click Storage » click "Clear Cache".
4. Check Wire app permissions. If any of these permissions required to use your device's features are disenabled, Wire might not work.
5. Uninstall and reinstall Wire. If nothing else has worked, completely uninstall Wire then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wire not working

2. Fix Wire Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wire be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wire not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wire may not be able to connect to the Internet when running in the background.