Published by Synchrony on Apr 9, 2024

Report an issue with Synchrony Bank.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Synchrony Bank?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Synchrony to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Synchrony Bank

1. We’ve built every feature of the Synchrony Bank app with accessibility for all in mind: the app is screen reader-friendly, supports variable font sizes, and uses optimal colors for readability so whatever your needs are, you’ll be able to review critical information wherever you are and whenever you need it.

2. My Synchrony Bank High Yield Savings account helped me save for a dream vacation where I proposed to my fiancé!

3. We’re not your average bank—you can expect more from Synchrony Bank, where we’re proud to have helped customers for more than 80 years.

4. I can’t explain how helpful Synchrony has been--with easy online access, saving money has never been as enjoyable.

5. COM: © 2024 GOBankingRates. All Right Reserved. **FORBES: © 2024 Forbes Media LLC. All Rights Reserved. *****GOBANKINGRATES.

6. Our app gives you the quick, secure access to your money you expect from an award-winning online bank.

7. I direct deposit exactly what I want to save into my account and the interest I receive makes accomplishing my goals so easy.

8. Learn more about banking smart with us at synchronybank. com or reach out to our highly-rated customer service team at 1-866-226-5638 for banking in sync with you. *GOBANKINGRATES.

9. With the app, you’ll have the power of easy-to-use Synchrony service wherever your next adventure takes you.

10. COM: © 2023 GOBankingRates. All Right Reserved. *******GOBANKINGRATES.

11. What can Synchrony Bank help you achieve?

Synchrony Bank Customer Insights

1. This is after uninstalling and reinstalling hundreds of times and resetting my phone.This is a great app to keep track of your spending, make payments and to make edits to your profile,this app puts your spending into categories so you can keep track of your spending....You can also check your Credit score thru the app...just need a way to set alerts..Very nice and easy to use.

2. Kudos to Synchrony for listening to a customer's issue and handling it right away.After having repeated issues with the Synchrony website refusing to let me set up text alerts and notifications, I decided to download the app.

3. Every time it says "Unable to Connect Please check your network connection and try again" I've tried it on wifi , both with and without a VPN; tried it on mobile data; cleared data storage and cache: and, finally, a full uninstall/reinstall.

4. I have recurrent transfers to Synchrony from external banks, one of which, sends checks.

5. The only reason I'm not giving 5 stars is that you can't see check images of checks deposited to your account.

6. However the check deposit feature is poor compared to other banks' apps.

7. They had no answer for the issue I raised.First off, glad Synchrony FINALLY has an app! long overdue.

8. Some accounts show the last 4 digits of my account while some doesn't show anything.

9. Other banks like Chase, the deposit shows up immediately, and the funds are available next day in full.

10. Synchrony is far too slow!Freezes and doesn't load.

11. Call synchrony bank and was told I should clear the cache.

Steps to Troubleshoot & Fix Synchrony Bank Issues

1. Fix Synchrony Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Synchrony Bank: Restarting the app will resolve most errors.
  2. Update the Synchrony Bank App. Here is how:
    1. On Android goto PlayStore » Search for "Synchrony Bank" » Open Synchrony Bank » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Synchrony Bank » click "UPDATE".
  3. Clear Synchrony Bank app cache: Clearing cached data will force your app to retrieve the latest data directly from Synchrony Bank servers.
    1. On Android, goto Settings » Apps » Select "Synchrony Bank" » click Storage » click "Clear Cache".
  4. Check Synchrony Bank app permissions. If any of these permissions required to use your device's features are disenabled, Synchrony Bank might not work.
  5. Uninstall and reinstall Synchrony Bank. If nothing else has worked, completely uninstall Synchrony Bank then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Synchrony Bank not working


2. Fix Synchrony Bank Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Synchrony Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Synchrony Bank not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Synchrony Bank may not be able to connect to the Internet when running in the background.

Reported Issues