Contact Synchrony Bank Customer Service

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1. This is after uninstalling and reinstalling hundreds of times and resetting my phone.This is a great app to keep track of your spending, make payments and to make edits to your profile,this app puts your spending into categories so you can keep track of your spending....You can also check your Credit score thru the app...just need a way to set alerts..Very nice and easy to use.

2. Kudos to Synchrony for listening to a customer's issue and handling it right away.After having repeated issues with the Synchrony website refusing to let me set up text alerts and notifications, I decided to download the app.

3. Every time it says "Unable to Connect Please check your network connection and try again" I've tried it on wifi , both with and without a VPN; tried it on mobile data; cleared data storage and cache: and, finally, a full uninstall/reinstall.

4. I have recurrent transfers to Synchrony from external banks, one of which, sends checks.

5. The only reason I'm not giving 5 stars is that you can't see check images of checks deposited to your account.

6. However the check deposit feature is poor compared to other banks' apps.

7. They had no answer for the issue I raised.First off, glad Synchrony FINALLY has an app! long overdue.

8. Some accounts show the last 4 digits of my account while some doesn't show anything.

9. Other banks like Chase, the deposit shows up immediately, and the funds are available next day in full.

10. Synchrony is far too slow!Freezes and doesn't load.

11. Call synchrony bank and was told I should clear the cache.

1. Fix Synchrony Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Synchrony Bank: Restarting the app will resolve most errors.
2. Update the Synchrony Bank App. Here is how:
   1. On Android goto PlayStore » Search for "Synchrony Bank" » Open Synchrony Bank » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Synchrony Bank » click "UPDATE".
3. Clear Synchrony Bank app cache: Clearing cached data will force your app to retrieve the latest data directly from Synchrony Bank servers.
   1. On Android, goto Settings » Apps » Select "Synchrony Bank" » click Storage » click "Clear Cache".
4. Check Synchrony Bank app permissions. If any of these permissions required to use your device's features are disenabled, Synchrony Bank might not work.
5. Uninstall and reinstall Synchrony Bank. If nothing else has worked, completely uninstall Synchrony Bank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Synchrony Bank not working

2. Fix Synchrony Bank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Synchrony Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Synchrony Bank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Synchrony Bank may not be able to connect to the Internet when running in the background.