Published by INVESTING.com on Oct 23, 2024

contact Investing: Crypto Data & News Chat with our AI-based Investing Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Investing?



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Why chat with our AI Investing Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Investing.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Everything I expect from journalist.App refuses to allow me to create an account with Google limiting the app's excellent features.Hi there, I love the app and used it for years but for some reason after andoid firmware update it stopped working.

2. However, it can be overwhelming for beginners and some features are only available to premium subscribers.Intrusive ads in the free version, but understandable as it pays for the good service.

3. Thank you for your hard work and believing in something that's still in it's infancy.👣💗💯The number of advertisements are so many without ad skipping option that it wastes so much time.

4. I love to see the real time ❤️ asssements of all the coins numbers and see the charts at the tip of your fingers instantly.

5. Get the news at real time and soooo much more deserves a five star rating.

6. If my experience continues to remain positive, I will be considering paying for the ad free version.

7. Otherwise it's good and has the latest news and information, news are honest, up to date and non bias.

8. Thanks DeveloperEvery morning I wake up and I turn on the investing app to see Bitcoin and the others cryptocurrencys.

9. Thumbs down.Really liked app at first, but this year I haven't been getting my price alert notifications.

10. I have had much better experience in using yahoo crypto app for quick check of crypto prices.

11. Alerts were the main thing I used the app for.I have viewed investing app and the information in to the markets I think it is one of the best there is.

Steps to Troubleshoot & Fix Investing Issues

1. Fix Investing Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Investing: Restarting the app will resolve most errors.
  2. Update the Investing App. Here is how:
    1. On Android goto PlayStore » Search for "Investing" » Open Investing: Crypto Data & News » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Investing » click "UPDATE".
  3. Clear Investing: Crypto Data & News app cache: Clearing cached data will force your app to retrieve the latest data directly from Investing servers.
    1. On Android, goto Settings » Apps » Select "Investing: Crypto Data & News" » click Storage » click "Clear Cache".
  4. Check Investing app permissions. If any of these permissions required to use your device's features are disenabled, Investing might not work.
  5. Uninstall and reinstall Investing. If nothing else has worked, completely uninstall Investing then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Investing not working


2. Fix Investing Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Investing be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Investing not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Investing may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by Hervé Soupiron-Michel

Hi, it’s weeks that your cryptos’ App. doesn’t open on my iPad Mini 4. I’ve done everything your support have asked me to do. Is this app. doesn’t work anymore ? Thanks for your answer, Hervé

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