Contact eToro Customer Service

Why should I report an Issue with eToro: Trade. Invest. Connect.?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of eToro to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Seamlessly deposit and withdraw to and from your bank account. eToro removes the commissions, contract fees, and jargon to make options trading more accessible to the public.

2. Securities trading is offered by eToro USA Securities Inc. , member of FINRA and SIPC, a self-directed broker-dealer that does not provide recommendations or investment advice.

3. Monthly payouts, No minimum deposit, No commitment needed. T&Cs apply. eToro is not just a place to invest online — it’s also the ideal platform to engage, connect, and share strategies with others.

4. Unlike other apps, eToro allows you to easily create a diversified portfolio with no hidden costs. eToro is trusted by millions of users worldwide.

5. Follow and replicate the moves of top-performing traders in real-time with CopyTrader™, or build your own diversified portfolio while enjoying 0% commission on stocks, all in a hassle-free and trusted investing experience.

6. Commission-free trading refers to $0 commissions charged on self-directed individual cash brokerage accounts that trade U. S. -listed securities.

7. Your security and privacy are our top priority. eToro is trusted by millions of users worldwide and is regulated by FINRA, the SEC and FinCEN in the United States.

8. System response, trade executions and account access may be affected by market conditions, system performance, quote delays and other factors.

9. Every new account is credited with $100,000 in virtual funds for your virtual portfolio — so you can try out all of the features on our platform with zero risk.

10. No content in the App shall be considered a recommendation or solicitation for the purchase or sale of securities, options or other investment products.

11. Our award-winning CopyTrader™ technology for trading cryptocurrencies enables you to replicate top-performing investors’ portfolios automatically.

1. So if you're trying to dollar cost average with a hundred dollars a day, similar to what I was doing, you may end up paying 15% of your total assets just in fees to transfer to a wallet (not to mention that some purchases aren't allowed to be transferred, for being too small -- which I also didn't know about, or the additional fee you pay for transferring out of the wallet, or the fact that you need to use the eToro wallet app do any of this which is extremely buggy and often can't even load the login screen) even if the "flat rate fee" is a small fraction of 1 percent of the amount you're trying to transfer.

2. Also a cache issue causes false data in the portfolio (show already closed positions as open, or doesn't display freshly opened positions.) Both issues are solvable ny a force close / reopen of the app, but it's a pain and definitely a regression (from approx January or February I'd say) UX of the new graph is clunky : I spend my time reseting it... Edit: desktop version is fine.

3. If you don't ever intend to transfer to a wallet, nothing I found while using the app suggests eToro is anything other than a great choice of platforms with low fees.

4. I chose eToro after doing what I thought was extensive research on the fees various platforms charge for trading crypto, but which (unlike Robinhood) also give you access to that crypto (ie you can transfer to another wallet).

5. What I read was that there was a flat rate fee for withdrawing crypto, for example you pay 0.0005 BTC for each BTC transfer to the eToro wallet.

6. But needs more thoughtful design.You can not combine multiple orders, to meet the minimum balance required for a wallet transfer.

7. This is a fine option if you want to open a trade and leave it alone for long periods of time (1 or more weeks).It's very frustrating to get verified.

8. Each trade starts you off around 2% in the negative - this is how etoro makes money, but it makes opening multiple trades with multiple currencies undesirable.

9. They really need to make things more clear to avoid such costly surprises.I have made a lot of money using this app and especially copying really smart investors.

10. In total, I have easily more than the required amount, but can only transfer orders that are greater than the minimum balance, on their own.

11. This stops the ability to transfer any, and all smaller crypto purchases, into any other wallets.Please fix the charts.

1. Fix eToro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart eToro: Restarting the app will resolve most errors.
2. Update the eToro App. Here is how:
   1. On Android goto PlayStore » Search for "eToro" » Open eToro: Trade. Invest. Connect. » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for eToro » click "UPDATE".
3. Clear eToro: Trade. Invest. Connect. app cache: Clearing cached data will force your app to retrieve the latest data directly from eToro servers.
   1. On Android, goto Settings » Apps » Select "eToro: Trade. Invest. Connect." » click Storage » click "Clear Cache".
4. Check eToro app permissions. If any of these permissions required to use your device's features are disenabled, eToro might not work.
5. Uninstall and reinstall eToro. If nothing else has worked, completely uninstall eToro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing eToro not working

2. Fix eToro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make eToro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to eToro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, eToro may not be able to connect to the Internet when running in the background.