Contact My Energy Center Customer Service

Why should I report an Issue with My Energy Center?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Smart Energy Water to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. San Diego Gas & Electric’s My Account has transitioned to My Energy Center.

2. My Energy Center is an easy and secure way to manage your gas and electric services, provided by SDG&E or your Community Choice Aggregator (CCA)—San Diego Community Power (SDCP) or Clean Energy Alliance (CEA).

1. Instead alternates between error messages "The code you entered is not valid, please try again" and "session expired."Great ap! So much easier than the old school way to have to go downtown and pay it with cash or money order WhatsApp allows you to seamlessly make or divide payments on your bill no problem.

2. Just stuck in a loop between the logon screen and the receive text code screen and time out message.Apparently they want to charge a $100/m base fee for electricity with no new features to justify it which will make this the most expensive app I've ever used.App works good and is functional, but the detailed billing statements are awful.

3. I'm not sure if they patched it or if logging in through the website fixed it, but if you get stuck in a login loop, you may want to try the website.The App was good and then went downhill with the new updates.

4. And when it logs in, it updates your projected payments randomly which is great but also a bit confusing when it jumps from higher to lower and back to high again even when no one is in the house for a couple days.

5. It is helping me teach my bf to turn off the lights when he leaves the room! I wish it had a feature that I could do something (take surveys, ect) to get credits towards my bill though... That would be epic!! *Suggestion for Mr/Mrs.

6. I really love how technology sometimes makes things work better in this case they nailed it.The app is confusing and my payment history is always inaccurate.

7. I'm already getting hosed by the property management agency running a dehumidifier and fans for 3 weeks 24/7 due to backed plumbing flooding my bed-bathroom.

8. When I get to the page to have a code sent to me, I press "send code" and I get the error message "that is not a valid code".

9. SDGE website and the app show my last payment was in January 2023.

10. It's easy, it's nice you can view and pay bills but the app delays for opening and accessing it sometimes goes days without opening with password.

11. Good but needs work.When using the app is great but I am unable to log in.

1. Fix My Energy Center Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Energy Center: Restarting the app will resolve most errors.
2. Update the My Energy Center App. Here is how:
   1. On Android goto PlayStore » Search for "My Energy Center" » Open My Energy Center » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Energy Center » click "UPDATE".
3. Clear My Energy Center app cache: Clearing cached data will force your app to retrieve the latest data directly from My Energy Center servers.
   1. On Android, goto Settings » Apps » Select "My Energy Center" » click Storage » click "Clear Cache".
4. Check My Energy Center app permissions. If any of these permissions required to use your device's features are disenabled, My Energy Center might not work.
5. Uninstall and reinstall My Energy Center. If nothing else has worked, completely uninstall My Energy Center then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Energy Center not working

2. Fix My Energy Center Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Energy Center be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Energy Center not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Energy Center may not be able to connect to the Internet when running in the background.