Contact Jitbit Helpdesk Customer Service

Why should I report an Issue with Jitbit Helpdesk?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Jitbit to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Jitbit Helpdesk for Android allows you to access your account in Jitbit Helpdesk software from your mobile device.

1. - Search function completely broken - Autopopulates reply field with "undefined" on new ticket, thus having to press for a cursor, then delete text - When opening ticket from Android Notifications, app always loads blank white page and have to swipe to clear - When using via Chrome, pressures you to use broken Jitbit app.

2. Ticket search option is hiden, it would be great if available readily in the home page.The most important feature, Keeping me logged in, doesn't exist.

3. I have contacted JitBit support and will adjust my review if the issue is resolvedFor how effective, efficient and intuitive the web version is, the mobile app is rough.

4. This is one of the reasons why we are looking for another help desk system to replace Jitbit.The desktop version is a fantastic product.

5. Edit: Year later, still broke, no update.Few Bugs report: Issue in dependent custom filleds, even though it is set as dependent on previous filled all custom filled options are getting displayed.

6. May need to rethink this choice.Hey, can you add widgets to the android app it will be grate , also fixing issue with uplod photos from my device.

7. However, the mobile app has stopped delivering notifications of tickets on both Android and Apple products.

8. I check back in from time to time to see if there's been any improvement but I have to stick with the desktop website.

9. While desktop browser works fine, the Jitbit Helpdesk app is absolutely frustrating.

10. I turned it off once while I was on vacation months ago and it's never worked since.The app is missing the knowledge base which was a key feature for our techs.

11. I need to manually locate my page and log in every time I use the app.

1. Fix Jitbit Helpdesk Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Jitbit Helpdesk: Restarting the app will resolve most errors.
2. Update the Jitbit Helpdesk App. Here is how:
   1. On Android goto PlayStore » Search for "Jitbit Helpdesk" » Open Jitbit Helpdesk » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jitbit Helpdesk » click "UPDATE".
3. Clear Jitbit Helpdesk app cache: Clearing cached data will force your app to retrieve the latest data directly from Jitbit Helpdesk servers.
   1. On Android, goto Settings » Apps » Select "Jitbit Helpdesk" » click Storage » click "Clear Cache".
4. Check Jitbit Helpdesk app permissions. If any of these permissions required to use your device's features are disenabled, Jitbit Helpdesk might not work.
5. Uninstall and reinstall Jitbit Helpdesk. If nothing else has worked, completely uninstall Jitbit Helpdesk then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Jitbit Helpdesk not working

2. Fix Jitbit Helpdesk Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Jitbit Helpdesk be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Jitbit Helpdesk not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Jitbit Helpdesk may not be able to connect to the Internet when running in the background.