Contact Xcel Energy Customer Service

Why should I report an Issue with Xcel Energy?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Xcel Energy Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It best that Xcel customers get used to calling in to pay their bill (don't mail it, else it may get "lost" by USPS or Xcel.)Where do I begin? This app was designed by people who don't know what their doing.

2. When it took me to Billmatrix, it used to not tell me what my bill was, but now does show my payment amount.

3. on multiple occasions I've logged in to pay and the website/app has had technical difficulties or they are experiencing an unusual high traffic so I'm unable to use it and unable to pay my bill when I want.

4. There aren't a lot of options to actually make changes to account from the app tho - for example to manage my Windsource subscription I have to go onlineI haven't been able to log in to this app for 3 months.

5. I wish they had an option that I could set up online for like a set fee every month I don't know if I can do it elsewhere but it won't let me in the appThis app takes forever to load and is not intuitively set up to function well with the actual service.

6. I only gave it 2 stars because once you get it to function, it does show you your bill.

7. Also, any info I entered that was auto completed by my keyboard was flagged as incorrect for having special characters, so don't paste text.

8. On a more positive note, the telephone Xcel experience is awesome... Very efficient and genuinely friendly.The app does its job, help me to pay wherever I'm at.

9. If you don't pay attention, to your decimal placement, your bill of $100.44 for example, you could end up paying $10,044.00 instead.

10. This was good to be able to look at your bill, but I refuse to sign up for paperless because both of these constantly fail.

11. Good luck to those who need to use itIn order to setup autopay, you need an online account via the app.

1. Fix Xcel Energy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Xcel Energy: Restarting the app will resolve most errors.
2. Update the Xcel Energy App. Here is how:
   1. On Android goto PlayStore » Search for "Xcel Energy" » Open Xcel Energy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Xcel Energy » click "UPDATE".
3. Clear Xcel Energy app cache: Clearing cached data will force your app to retrieve the latest data directly from Xcel Energy servers.
   1. On Android, goto Settings » Apps » Select "Xcel Energy" » click Storage » click "Clear Cache".
4. Check Xcel Energy app permissions. If any of these permissions required to use your device's features are disenabled, Xcel Energy might not work.
5. Uninstall and reinstall Xcel Energy. If nothing else has worked, completely uninstall Xcel Energy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Xcel Energy not working

2. Fix Xcel Energy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Xcel Energy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Xcel Energy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Xcel Energy may not be able to connect to the Internet when running in the background.