Contact mHelpDesk Customer Service

Why should I report an Issue with mHelpDesk?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MHelpdesk to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Data is updated automatically so that everyone is on the same page. mHelpDesk saves you time and energy in connecting field and office staff so that everyone can focus on job quality and customer service.

2. "We have been using mHelpDesk for 2 years and it's really helped my company get organized. the software across the company from sales to engineers and it’s improving our efficiency all the time". - Lisa T.

3. For 10+ years, mHelpDesk has been developing products entirely focused on field service businesses.

4. If you’re already an mHelpDesk customer, then download the app for FREE and sign in with your account credentials.

5. Our mission is to help our customers simplify and streamline those necessary manual office tasks so they can spend more time on their customers and craft.

6. Sync our mHelpDesk schedule with Google Calendar for extra efficiency.

7. Create your free trial at mhelpdesk. com and try it free for 14 days.

8. And with our automated email and SMS (text) alerts, team members and customers can always have the latest information on job status.

9. With our innovative offline feature, your team can continue to work even when a wifi or cell signal isn’t available.

10. Over 12,000 customers use mHelpDesk to run their business more efficiently.

11. "With mHelpDesk I enter the work once and I'm done.

1. DOWNSIDE! No recurring service agreements and customer has no option to sign the contract from there email.Has become so slow and lags that I dread logging into jobs or adding job descriptions because I know I will be impatiently waiting for the app to load.

2. Never fixes the issues.System moves too slow, chat support does not even understand their own system.

3. It was extremely easy to use and very quick now i really dont like it and it has to much going on for the simple use i use it for which is estimates and invoices and it doesn't all fit on my cell phone screen very well at all making it more difficult to understand and navigate.

4. It takes getting used to at first but once you get a hang of it, it works great! Occasional glitches, one every few months but it usually gets resolved with an update.

5. Also wish it wouldn't loose my job description if I inadvertently hit the "back" button without first saving what I wrote, why no pop up notification saying "are you sure you want to go back without saving" it just deletes everything you wrote.

6. Terrible response from company.... We use this platform daily and have several techs that we pay subscription for, and they do not seem to be concerned with technical issues.

7. I am actively looking for a way to delete my account, but I cannot find any way to.I wish my company could move faster to switch to different platform from this app.

8. Its embarrassing when I take an invoice to a customer and they have to sign it 4 times or they have to watch me refresh my page 20 times before the job that was there mere seconds ago tha dissapeared shows back up.

9. if you're trying to grow a professional company use another program! Updating does not help.

10. Contacted customer service probably 5 times now and am always told to just clear the app memory or uninstall and reinstall it.

11. They ask same question and do little to resolve issue.Crashes constantly after last update (a year ago).

1. Fix mHelpDesk Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart mHelpDesk: Restarting the app will resolve most errors.
2. Update the mHelpDesk App. Here is how:
   1. On Android goto PlayStore » Search for "mHelpDesk" » Open mHelpDesk » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for mHelpDesk » click "UPDATE".
3. Clear mHelpDesk app cache: Clearing cached data will force your app to retrieve the latest data directly from mHelpDesk servers.
   1. On Android, goto Settings » Apps » Select "mHelpDesk" » click Storage » click "Clear Cache".
4. Check mHelpDesk app permissions. If any of these permissions required to use your device's features are disenabled, mHelpDesk might not work.
5. Uninstall and reinstall mHelpDesk. If nothing else has worked, completely uninstall mHelpDesk then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing mHelpDesk not working

2. Fix mHelpDesk Server issues & Internet Connection

1. Check network connection: An unstable Internet will make mHelpDesk be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to mHelpDesk not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, mHelpDesk may not be able to connect to the Internet when running in the background.