Contact Jumia Seller Center Customer Service

Why should I report an Issue with Jumia Seller Center?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of JUMIA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And this has been the reasn I keep signing up and just thrashing it over and over, cause no better update nor easy use.This app is very good at showing me my sales and setting orders to "ready to ship", and changing the stock quantity and prices.

2. The list goes on but basically if this was not the only fuctioning sales channel available in my country i wouldnt use it.First off, this app doesn't give notification when I have orders.

3. Also, it's difficult for the app to list all your products in order for the user to keep easy track of the goods he/she has in the store.

4. Can't see reports.The app doesn't give notification when there's an order only get notified on my mail and most times your product images don't show up only details of the porduct(s).

5. Please update this App, i haven't seen any updates since i downloaded itThe app was ok but does not change when you have update on your item and it has be showing network erorr lately when i want to login.

6. Please fix it! ThanksThe app always showing error can't connect to network and no notification when new order is received despite switching it on in setting.

7. I should be able to raise a claim, upload products, print invoice for orders.

8. Can't upload products or change product image from the app 5.

9. That's bad! I wish they fix it because it has been helpfulMy experience has been poor the app does not alert me when i have made a sale.

10. Overall great app.I don't receive notification anymore.

11. Hardly get notifications on the app when I used to get orders.

1. Fix Jumia Seller Center Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Jumia Seller Center: Restarting the app will resolve most errors.
2. Update the Jumia Seller Center App. Here is how:
   1. On Android goto PlayStore » Search for "Jumia Seller Center" » Open Jumia Seller Center » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jumia Seller Center » click "UPDATE".
3. Clear Jumia Seller Center app cache: Clearing cached data will force your app to retrieve the latest data directly from Jumia Seller Center servers.
   1. On Android, goto Settings » Apps » Select "Jumia Seller Center" » click Storage » click "Clear Cache".
4. Check Jumia Seller Center app permissions. If any of these permissions required to use your device's features are disenabled, Jumia Seller Center might not work.
5. Uninstall and reinstall Jumia Seller Center. If nothing else has worked, completely uninstall Jumia Seller Center then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Jumia Seller Center not working

2. Fix Jumia Seller Center Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Jumia Seller Center be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Jumia Seller Center not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Jumia Seller Center may not be able to connect to the Internet when running in the background.