Contact GWP Customer Service

Why should I report an Issue with GWP – Mobile My Connect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Smart Energy Water to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Very frustrating! I have 2 stars because it does allow payments to be made.It's not working properly and make you crazy ,,,to login,and always , anytime you want to login while later ,,,it says you're account is locked!! For me doesn't workGreat app.

2. Signing up is slightly confusing but does everything needed.Needs to be updated, stopped working.Had a problem with trash, reported it online- Got removed by the end of the week.

3. kept saying the same thing... called the office again at 4pm told me they were closed even thought the hours say til 5 PM.

4. kept saying "account locked.

5. who the hell is my administrator?????Kept saying "unable to connect"Unable.

6. Glendale is on top of it!very good until I switched phones and my account got locked up.

7. contact your administrator" called the office and they sent me a temporary password.

8. Now whenever I try to log-in, it says "unable to process, please try again".

9. And when I try to try "forgot my password" it says the same thing.

10. To loginLocked me out of my account as soon as i made an account.

11. App was working accurately, but stopped working a while ago.

1. Fix GWP Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GWP: Restarting the app will resolve most errors.
2. Update the GWP App. Here is how:
   1. On Android goto PlayStore » Search for "GWP" » Open GWP – Mobile My Connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GWP » click "UPDATE".
3. Clear GWP – Mobile My Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from GWP servers.
   1. On Android, goto Settings » Apps » Select "GWP – Mobile My Connect" » click Storage » click "Clear Cache".
4. Check GWP app permissions. If any of these permissions required to use your device's features are disenabled, GWP might not work.
5. Uninstall and reinstall GWP. If nothing else has worked, completely uninstall GWP then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GWP not working

2. Fix GWP Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GWP be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GWP not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GWP may not be able to connect to the Internet when running in the background.