Contact City Utilities Customer Service

Why should I report an Issue with City Utilities – My Account?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Smart Energy Water to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. City Utilities’ My Account lets you pay your bill and monitor your utility usage from the convenience of your mobile device.

2. My Account is the easy way to open and close an account, learn about CU’s energy-saving rebates, report an outage, and much more!

3. Log on today to start seeing how you can save time and money.

1. Hopefully this bug is worked out but it's a little frustrating.It is shameful that your app will not allow a customer to pay the bill on the due date by planning ahead from the time of receiving the bill.

2. CU lags way backI was able to download the app again and have been using the new version for a yr now and it is easy and very convenient to check usage ,get tips on saving energy and making payments.

3. Before your recent redo of your site I was able for many years to pay a date certain by planning ahead and seeing it was received at your offices on the due date.

4. There is no breakdown for multiple properties.Very difficult to reset password or set up account, but, once you've done it a dozen times.. 😋I love the ability to pay for all my utilities in one easy app.

5. Easier to take the few minutes out of your day and pay at their kiosk or even in person.Terrible. The auto-fill on bill pay doesn't work correctly.

6. This app sucks.I downloaded the app and chose the option to go paperless.. now the app won't even open so I can view my bill, and I can't get a paper bill.

7. It you auto-fill your card info, it changes your payment amount to your ccv.

8. Now when I use your payment by card it only allows payment on "today's date" and no way to pay as of a future date.

9. Poorly developed and super frustrating to use.So, your app doesn't update once you make a payment.

10. The search fields (for address, state, city) turn into drop menus mid typing.

11. So, I go in to try to do it again... two payments taken, amount still didn't change.

1. Fix City Utilities Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart City Utilities: Restarting the app will resolve most errors.
2. Update the City Utilities App. Here is how:
   1. On Android goto PlayStore » Search for "City Utilities" » Open City Utilities – My Account » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for City Utilities » click "UPDATE".
3. Clear City Utilities – My Account app cache: Clearing cached data will force your app to retrieve the latest data directly from City Utilities servers.
   1. On Android, goto Settings » Apps » Select "City Utilities – My Account" » click Storage » click "Clear Cache".
4. Check City Utilities app permissions. If any of these permissions required to use your device's features are disenabled, City Utilities might not work.
5. Uninstall and reinstall City Utilities. If nothing else has worked, completely uninstall City Utilities then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing City Utilities not working

2. Fix City Utilities Server issues & Internet Connection

1. Check network connection: An unstable Internet will make City Utilities be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to City Utilities not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, City Utilities may not be able to connect to the Internet when running in the background.