Contact Dominion Energy Customer Service

Why should I report an Issue with Dominion Energy?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Dominion Energy Services Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Welcome to the NEW Dominion Energy app, serving residential & small business Electric and Gas customers across our entire service territory. • View and pay your bill with a variety of billing and payment options: budget billing, paperless billing, or auto-draft in just minutes. • Check your most recent energy usage and compare to past periods for greater control over your energy bill. • Stay logged in with fingerprint recognition on your smartphone. • Receive push notification reminders when a bill is due or a confirmation when paid. • For our Electric customers, report a power outage and receive notifications when your power will be restored.

1. Dominion energies app and website is like running full force into a brick wall repeatedly.The app, as far as I can tell, is absolutely useless since the account migration/upgrade updates.

2. Now it keeps forgetting me despite the "remember" box being checked, password won't auto fill, and it keeps sending me to the "account verification after ""upgrade"" page" despite verifying both my accounts MANY TIMES EACH.

3. When I do manage to log in it provides decent information but like most tech "upgrades" the old system was far superior.The "new" website SUCKS! I STILL can not access my account.

4. The app and website continue to tell me my account information is unavailable, and I am paying an extra dollar to make a payment.

5. Thank goodness it was easy!!! Thanks Dominion Energy for the extra help you've given me!!After talking with a representative, I found that only Utah required a change in password length.

6. My account has been migrated already so I'm not sure what to do short of calling dominion to see if this is intended or not.U able to log in ever since the new app came out.

7. Some of the other features are nice though, like viewing past statements as a pdf.The app used to be useful, just open it and view account.

8. I was not doing that before this so called Upgrade!! ------06/23 Called customer service twice, and I am still unable to access my account.

9. Update: Dominion seems to have fixed the issues and the app has been working great since.You guys set up a new system that completely does not work.

10. Also, when it does let me it tells me to add account which then tells me to enter a 13 digit account code which my account only has 12.

11. Website was so much better.I have to reset my password every time I try to sign in.

1. Fix Dominion Energy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Dominion Energy: Restarting the app will resolve most errors.
2. Update the Dominion Energy App. Here is how:
   1. On Android goto PlayStore » Search for "Dominion Energy" » Open Dominion Energy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dominion Energy » click "UPDATE".
3. Clear Dominion Energy app cache: Clearing cached data will force your app to retrieve the latest data directly from Dominion Energy servers.
   1. On Android, goto Settings » Apps » Select "Dominion Energy" » click Storage » click "Clear Cache".
4. Check Dominion Energy app permissions. If any of these permissions required to use your device's features are disenabled, Dominion Energy might not work.
5. Uninstall and reinstall Dominion Energy. If nothing else has worked, completely uninstall Dominion Energy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Dominion Energy not working

2. Fix Dominion Energy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Dominion Energy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Dominion Energy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Dominion Energy may not be able to connect to the Internet when running in the background.