Contact Duke Energy Customer Service

Why should I report an Issue with Duke Energy?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Duke Energy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Using your Duke Energy account, you’ll be able to log in once and have options to set up either fingerprint to easily access your account. • View and pay bill.

2. With the Duke Energy app, you’ll be able to easily manage and view your accounts anywhere, anytime. • Easy log in.

3. View your past and recent energy use so you can better manage it and get more detailed information. • Set up bill reminders.

4. You can also view your billing history and easily compare bills from last year and last month. • Report an outage.

5. Inform us if your power is out and get updates on when it is estimated to be restored. • Track energy usage.

6. Access your bill from anywhere and set up automatic payments.

7. Take advantage of our energy- and money-saving offers. • Customer service.

8. Stay on top of your bill and always know when to pay. • Save more.

9. Contact our customer support if you ever have questions about your service or your energy bill.

1. The KODI set top box needs AC power, so why bother installing? I had hoped it would work with the latest version of Andriod on a ten core tablet, but it looks like they only care about Apple users?Ok for paying bills & reporting outages but I wish there was more to be done within the app, like the things the app look like it's going to allow only to eventually direct you to call customer service-enrolling in budget billing, scheduling home energy assessment, etc.

2. And, there's no annual chart.It shows on Dukes website a photo of the "Energy Usage" graph, which has a day,week,month option on the bottom.

3. When it does decide to work it provides useful info and access to bill.Looks like they updated the Android app so it errors on login.

4. I messaged the developer about these issues and it was resolved for only an hour or so (only after having called them because messaging someone through email with them just isn't worth the hassle) and I keep getting error messages when I try to log in.

5. I have used it on the cell phone to try to report an outage The number wasn't linked to my account, so all I could do was look at how many people were without power.

6. Beyond that, the periodic "error has occurred" issue that pops up when I'm trying to get in to pay my bill is a bit irksome.Horrible app.

7. Compared to the Home Energy Interactive website, it seems to have more stable and up-to-date data feed.

8. Good thing the lineman don't fix the power lines like the IT guys fix the log on issue.

9. Went so far as to reset my password through the email and still cannot login.

10. Guess I'll stick with the email version.I have had nothing but problems with the app and the website.

11. this app is just to pay your bill.It used to have settings that would alarm when you reached a certain limit.

1. Fix Duke Energy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Duke Energy: Restarting the app will resolve most errors.
2. Update the Duke Energy App. Here is how:
   1. On Android goto PlayStore » Search for "Duke Energy" » Open Duke Energy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Duke Energy » click "UPDATE".
3. Clear Duke Energy app cache: Clearing cached data will force your app to retrieve the latest data directly from Duke Energy servers.
   1. On Android, goto Settings » Apps » Select "Duke Energy" » click Storage » click "Clear Cache".
4. Check Duke Energy app permissions. If any of these permissions required to use your device's features are disenabled, Duke Energy might not work.
5. Uninstall and reinstall Duke Energy. If nothing else has worked, completely uninstall Duke Energy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Duke Energy not working

2. Fix Duke Energy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Duke Energy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Duke Energy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Duke Energy may not be able to connect to the Internet when running in the background.