Contact My Just Energy Customer Service

Why should I report an Issue with My Just Energy?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Just Energy Corp to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. My Just Energy app offers access to view/pay bills, monthly usage & payment history through your phone or tablet device.

2. Setup Recurring Auto Payments – Rest assured that your bill will be paid by seamlessly setting up auto payments through the Just Energy app.

3. View Bill & Payment History – Monitor your usage, view your billing & payment history.

4. Alerts & Notifications – Receive bill alerts as soon as your Just Energy bill is ready.

5. View Account Information – View your bills, electricity usage and account holder profile.

6. Our friendly payment reminder notifies you days before your payment is due and when payments were received.

7. Allow our app alerts to notify you when your payment has been received.

8. To get started, download the app and sign in with your "My Just Energy" username and password.

9. Pay Bills – Effortlessly pay your bill through the app with your credit card.

10. This also allows you to make sure past payments have been posted successfully to avoid any late fees.

11. Not registered with "My Just Energy"?

1. THE SUBMIT BUTTON THAT WAS PARTIALLY VISIBLE.... IS NOW COMPLETELY INVISIBLE Note23Plus... and again, completely unnecessary security makes SUBMIT button invisible.Please fix this, I can't pay my bill online through the Texas portal and this app doesn't open either....very frustratingThe only main issue is that I have put my card number in each time I want to pay it Also it's stupid that I have to download my bill usage to see what in using.Its really difficult to make a payment through the app.

2. more disturbing no one that I speak to has any idea what they are doing.Please add submit button for payment screen!!!! That is just ridiculous.Bill paying screen doesn't work properly.

3. Each person, that has called me has not been able to get money back to me that was stolen thru a charge called e-lock box.NOTE10PLUS PLEASE ADD A FULL SCREEN SCROLL TAB.... ON THE PAYMENT SCREEN.

4. I can input my payment information, but the submit button does not show up and I'm unable to scroll down.

5. I would recommend having the ability to see results as a table as well so I'm not just eyeballing what my energy consumption is over the monthI was charged money in September and i have been trying to get answers since then.

6. I mean, it does the basics but it'd be really good if it told me my usage rates for that month or billing cycle.

7. Developers need to fix this asap as the app is handy, but not practical if you can't pay the bill.horrible the app is really a piece of garbage.

8. Please at least let someone fix this, some of us don't have the time to make phonecalls to pay a bill because we have busy lives.Same as other complaints.

9. I can't input all of my information and it doesn't want to scroll down.

10. I have tried to register my info with this app over 20 some odd times over the past 6 months and it continues to say invalid account number.

11. As it is, it shows me a graph but other than hovering on each bar individually, no way to see the usage.

1. Fix My Just Energy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Just Energy: Restarting the app will resolve most errors.
2. Update the My Just Energy App. Here is how:
   1. On Android goto PlayStore » Search for "My Just Energy" » Open My Just Energy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Just Energy » click "UPDATE".
3. Clear My Just Energy app cache: Clearing cached data will force your app to retrieve the latest data directly from My Just Energy servers.
   1. On Android, goto Settings » Apps » Select "My Just Energy" » click Storage » click "Clear Cache".
4. Check My Just Energy app permissions. If any of these permissions required to use your device's features are disenabled, My Just Energy might not work.
5. Uninstall and reinstall My Just Energy. If nothing else has worked, completely uninstall My Just Energy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Just Energy not working

2. Fix My Just Energy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Just Energy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Just Energy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Just Energy may not be able to connect to the Internet when running in the background.