Published by Saraswat Bank on Sep 26, 2024

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Why should I report an Issue with Saraswat Bank Mobile Banking?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Saraswat Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Saraswat Bank Mobile Banking

1. “GoMo” – Mobile Banking Facility of Saraswat Bank lets you check the account balance, view last five transactions, transfer funds within or outside Saraswat Bank, Generate Digital Debit Card, Block / Unblock Debit Card, Request Cheque Book, initiate Stop Payment instructions, and more.

2. GoMo Mobile Banking app enables you to scan the Bharat QR code displayed at merchant’s shop / online website through our GOMO app to make payments for purchase of commodity, availing service, bill payments, e-commerce etc. » Maximum limit for fund transfer is up to Rs.

Saraswat Bank Customer Insights

1. Customers care need 2 working days to work on customer queryWorst app ever, not able to download bank statement from email even though providing valid credentials, customer care service also very bad not able to connect them,if connect bychance then they keep waiting us for long time.Degraded app... Why it make am not able to understand..whenever try to login either it show incorrect cust id either debit no or else n when call to customer care they always say we are not able to connect with IT team will call you back and they never call backIt takes an eternity to open the app and each aspect.

2. I have been using this " GOMO" app of Saraswat Bank from past 1.5 years its UI is amazing very simple, convenient to do all banking transactions like NEFT/RTGS, mini statement, checking balance, FD etc.. but since yesterday i am not able to login it says " validating " n screen gets freezed.. i hope the digital banking dept resolves this query as as i always use mobile banking for all banking related transactions.Very poor application.

3. Account shows balance not available, evenn WhatsApp service not working,not getting OTP after making 5 attempts to transfer money to a registered payeeContinuously getting errors in FD section and I don't understand why don't you provide an option to close the FD.

4. Text not visible in dark theme.Not getting bank statements on email when requested under services section.

5. Every time I need to request for statement through mail from customer care.

6. It's a common feature and every bank is providing that option.Data fetching is not good.

7. Whenever I opted for statement though netbanking as well same problem.

8. App does not work on saturdays and sundays and after midnight.

9. I have to visit the bank to close it.

10. I am having account from past 8 years.

11. Shows errors multiple times.

Steps to Troubleshoot & Fix Saraswat Bank Issues

1. Fix Saraswat Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Saraswat Bank: Restarting the app will resolve most errors.
  2. Update the Saraswat Bank App. Here is how:
    1. On Android goto PlayStore » Search for "Saraswat Bank" » Open Saraswat Bank Mobile Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Saraswat Bank » click "UPDATE".
  3. Clear Saraswat Bank Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Saraswat Bank servers.
    1. On Android, goto Settings » Apps » Select "Saraswat Bank Mobile Banking" » click Storage » click "Clear Cache".
  4. Check Saraswat Bank app permissions. If any of these permissions required to use your device's features are disenabled, Saraswat Bank might not work.
  5. Uninstall and reinstall Saraswat Bank. If nothing else has worked, completely uninstall Saraswat Bank then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Saraswat Bank not working


2. Fix Saraswat Bank Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Saraswat Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Saraswat Bank not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Saraswat Bank may not be able to connect to the Internet when running in the background.

Reported Issues