Published by PayMaya Philippines, Inc. on Jun 27, 2023

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Why should I report an Issue with Maya – all-in-one digital bank?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PayMaya Philippines, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Maya – all-in-one digital bank

1. Get a P20 voucher for joining plus an extra P40 after your first-ever transaction with your completed account. ​Powered by Maya Bank, Inc. Regulated by the BSP.

2. We’ve taken all things possible with your money and put them all in Maya.

3. Save, spend, grow, and master your money – that’s everything you can do and plenty more with Maya.

4. Link a Maya card to your wallet so you can shop, dine, and withdraw anywhere in style.

5. Enjoy high interest rates credited to you everyday, so you can feel your money literally growing every 24 hours.

6. PayMaya is now Maya, your new all-in-one banking app.

7. All the wallet features you need to send money, pay your bills, and more are right here, too.

8. When you’re ready to take your money to the moon, start trading with crypto!

9. Learn to buy, sell, hold, and trade between coins in an ever-expanding portfolio with ways to learn the tricks of the trade right from the app.

10. Just log in to Maya as usual.

11. BSP-licensed banking with a twist? You bet.

Maya Customer Insights

1. After closing an ad another one pops up.Considering pulling out all my money and just using my actual bank account, the app has been so buggy lately, especially the credit area, transactions are always unsuccessful, even my payments are unsuccessful, first time failing to pay on before the due date and it still won't accept my payment.

2. Hope there's an option to disable OTP or received it through email.It seems maya crypto coins chart and number presentations in list or grid mode are somewhat confusing because they show different numbers when you change to list to grid mode vice versa.

3. Its been good but now, im concerned about its functionality.Maya is a great app but if you're in an area with poor network signal it is not recommended to use, every transfer needs an OTP and it's troublesome if you can't receive one.

4. Other online banks don't display personal details like that.I'm new user and created a savings account, deposited money on it.

5. I'm expecting to boost my interest rates and there is no way that it restart or even recognize the completed tasks like bills/shopping payments I made.

6. Went through all the steps in the help article but the "we ran into a connection problem" error is still there, and been there since yesterday (day six now).

7. Their interest rate is becoming low and their cashback is non-existent at this point.I used to like Paymaya and used it for buying things from Amazon and iHerb.

8. Ordered a physical card without a problem but just after I updated the application it becomes buggy, slow, connection errors and I can't totally use the app now in my phone.

9. But all in all this is a great app to use in day to day basis😊Somehow I understand that they lowered their interest rates but I don't like the savings boost interest right now.

10. All I need rn is an option to hide my number and name bc everytime I open this app, my number and name is on display, big and in bold.

11. One thing I noticed in the latest version is the slow (but not so slow) loading of payment input after you scan the qr.

Steps to Troubleshoot & Fix Maya Issues

1. Fix Maya Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Maya: Restarting the app will resolve most errors.
  2. Update the Maya App. Here is how:
    1. On Android goto PlayStore » Search for "Maya" » Open Maya – all-in-one digital bank » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Maya » click "UPDATE".
  3. Clear Maya – all-in-one digital bank app cache: Clearing cached data will force your app to retrieve the latest data directly from Maya servers.
    1. On Android, goto Settings » Apps » Select "Maya – all-in-one digital bank" » click Storage » click "Clear Cache".
  4. Check Maya app permissions. If any of these permissions required to use your device's features are disenabled, Maya might not work.
  5. Uninstall and reinstall Maya. If nothing else has worked, completely uninstall Maya then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Maya not working

2. Fix Maya Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Maya be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Maya not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Maya may not be able to connect to the Internet when running in the background.

Reported Issues