Published by Tigo Tanzania Official on Aug 21, 2024

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Why should I report an Issue with Tigo Pesa Tanzania?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Tigo Tanzania Official to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Tigo Pesa Tanzania

1. With the Tigo Pesa App you can now access your Tigo Pesa wallet conveniently and securely perform all your transactions much faster and easier than ever before. • Linking Multiple accounts - user can link up 5 accounts belonging to them and can switch between the accounts. • Send to Many - user can select up to 5 accounts to send money to from any network with same amount or different amount per recipient. • Mini Apps - users can access several apps within Tigo Pesa without the need of downloading the other apps to save on space and give wide range of usage. • Postpaid Bundles - users can buy packages for Postpaid users for self or other postpaid customers. • Corporate Solutions - for Companies to Expend and Retire, Salary advances etc.

Tigo Pesa Tanzania Customer Insights

1. Please look into this.Dear Tego Pesa Support, please fix the problem that when you are sending money or doing anything in the Android application that you always receive an error message as response even though the task was processed successfully.Your app doesn't recognize new Halotel numbers for money transfer halotel with numbers 061 are not allowed in your app for transactions, plus it's impossible to buy airtime to other networks that turns out to be your competitors, such a selfish network.I found out these problems when using this Tigopesa App: 1.

2. Please Fix the problem ThanksLooks Good, Works Good And Makes You Feel Comfortable While Making Transactions Even If You're Offline.It has been quite unresponsive in the last couple of days with no explanations,otherwise it's a good app,The fingerprint scan don't work.

3. I've observed similar issues from other aforementioned devices and I hope this problem will be fixed soon.This has always been my go-to option to access all Tigopesa functionalities to the extent that I rarely use the USSD menu.

4. Otherwise good app.Problem on registration process, I entered my phone number and I received Authentication code on time but the problem I can't input the code on Authentication field.

5. So Everytime i have to note the digits before paying, which is not digital way to do at allits a good app on my side however you have to improve save receipt features as it does not function since you introduced it.

6. The only bone that I have to pick is that the app isnt optimized well enough for less capable devices (midrange android decices).

7. I've just upgraded my phone to Android 13 and now the app keeps crashing and sometimes it doesn't fully open.

8. I've recently used this app on my techno device and I've observed that it lags a lot (especially when entering a pin to finalize a transaction).

9. There is no way i find to save my payment (Account) numbers like Luku.

10. This up is only vertical set, you can not flip your phone to use it horizontally 3.

11. For a while now I have used this app and I must say that I've enjoyed its ui/ux...so kudos to developers for this.

Steps to Troubleshoot & Fix Tigo Pesa Tanzania Issues

1. Fix Tigo Pesa Tanzania Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Tigo Pesa Tanzania: Restarting the app will resolve most errors.
  2. Update the Tigo Pesa Tanzania App. Here is how:
    1. On Android goto PlayStore » Search for "Tigo Pesa Tanzania" » Open Tigo Pesa Tanzania » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tigo Pesa Tanzania » click "UPDATE".
  3. Clear Tigo Pesa Tanzania app cache: Clearing cached data will force your app to retrieve the latest data directly from Tigo Pesa Tanzania servers.
    1. On Android, goto Settings » Apps » Select "Tigo Pesa Tanzania" » click Storage » click "Clear Cache".
  4. Check Tigo Pesa Tanzania app permissions. If any of these permissions required to use your device's features are disenabled, Tigo Pesa Tanzania might not work.
  5. Uninstall and reinstall Tigo Pesa Tanzania. If nothing else has worked, completely uninstall Tigo Pesa Tanzania then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Tigo Pesa Tanzania not working


2. Fix Tigo Pesa Tanzania Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Tigo Pesa Tanzania be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Tigo Pesa Tanzania not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Tigo Pesa Tanzania may not be able to connect to the Internet when running in the background.

Reported Issues