Published by NetSpend on Oct 30, 2024

Report an issue with Brink's Money Prepaid.
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Why should I report an Issue with Brink's Money Prepaid?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of NetSpend to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Brink's Money Prepaid

1. 1 No cost for online or mobile Account-to-Account transfers between Netspend Cardholders; a $4. 95 fee applies to each such transfer conducted through a Netspend Customer Service agent. 2 Mobile Check Load is a service provided by First Century Bank, N. A. and Ingo Money, Inc. , subject to the First Century Bank and Ingo Money Terms and Conditions, and Privacy Policy.

2. All checks are subject to approval for funding in Ingo Money's sole discretion.

3. Ingo Money reserves the right to recover losses resulting from illegal or fraudulent use of the Ingo Money Service.

4. Fees apply for approved Money in Minutes transactions funded to your card.

5. Additional transaction fees, costs, terms and conditions may be associated with tie funding and use of your card.

6. Unapproved checks will not be funded to your card.

7. Approval review usually takes 3 to 5 minutes but can take up to one hour.

8. Your wireless carrier may charge a tee for message and data usage.

9. See your Cardholder Agreement for details.

Brink's Money Prepaid Customer Insights

1. Oh, by the way, customer service is the most useless and clueless group of people I've ever encountered.I have been with brinks money all access for roughly 4 years and I have never installed the app until now I was reading about the app through my phone based off it has the capability to capture checks and deposit them in your account the problem with the check capture is every time you go to open this function it crashes you guys in the IT department need to get on this right away because it sucks!!! What's the point of having this extremely useful tool when you can't use it!!!Garbage.

2. I called customer service several times and can barely understand what they are saying..all they do us send you a link to change your password.tell you to uninstall and reinstall app,, I'm doneHave been trying to deposit a check.

3. I can sign in with no problems on my PC, but everytime I try to sign in the app (using the same user name and password), I get an error message that my user name/password is incorrect..tried changing password, deleting and reinstalling the app, but keep getting error message.

4. thats right, buy an 87 cent can of soda, pay $2.37 due to a $1.50 transaction fee for not being subscribed to the $10+ dollar monthly account fee.

5. I highly recommend Brinks to anyone who is not only trying to cut out the middleman, and get the guarantee satisfaction and the confidence of great security for their money.

6. I've had it for 4 years and I'd never go back to a regular bank!Will not open "mobile check capture." It.

7. declined transaction fee, balance check fee, atm fee, REGULAR TRANSACTION FEES.

8. I can sign in, and tell the app I want to capture a check.

9. The only assistance I received from customer service was being told to restart my phone.

10. Not happy.Using the Brink's card made it easier to crawl out of the financial hole I was in.

11. No check fees, overdraft fees.

Steps to Troubleshoot & Fix Brink's Money Prepaid Issues

1. Fix Brink's Money Prepaid Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Brink's Money Prepaid: Restarting the app will resolve most errors.
  2. Update the Brink's Money Prepaid App. Here is how:
    1. On Android goto PlayStore » Search for "Brink's Money Prepaid" » Open Brink's Money Prepaid » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Brink's Money Prepaid » click "UPDATE".
  3. Clear Brink's Money Prepaid app cache: Clearing cached data will force your app to retrieve the latest data directly from Brink's Money Prepaid servers.
    1. On Android, goto Settings » Apps » Select "Brink's Money Prepaid" » click Storage » click "Clear Cache".
  4. Check Brink's Money Prepaid app permissions. If any of these permissions required to use your device's features are disenabled, Brink's Money Prepaid might not work.
  5. Uninstall and reinstall Brink's Money Prepaid. If nothing else has worked, completely uninstall Brink's Money Prepaid then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Brink's Money Prepaid not working


2. Fix Brink's Money Prepaid Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Brink's Money Prepaid be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Brink's Money Prepaid not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Brink's Money Prepaid may not be able to connect to the Internet when running in the background.

Reported Issues