Contact FOCUS Bank Customer Service

Why should I report an Issue with FOCUS Bank Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Focus Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Your security is our priority – 128 bit encryption masks your sensitive information, password is required each time you log on and “picture and pass phrase” are displayed to protect against “phishing”.

2. Now FOCUS Bank online banking customers can manage your money anytime, anywhere – from your mobile device – And it’s FREE!

3. Visit for instructions on enrolling in Mobile Banking today.

4. Note: Connectivity and usage rates may apply.

5. Contact your cell phone carrier for details.

1. Great app and I would definitely recommend this app! I have never had any problems using the mobile app from Focus Bank, I'm not sure why the other reviewers are complaining and giving bad reviews stating that it's a bad app, honestly I have never had a problem with it.WORST MOBILE BANKING APP IVE EVER USED!! App always says error to contact the bank won't even load the login screen over half the time just a blank screen with that error message.

2. Extremely disappointed ☹️after not getting passed the splash screen to log in after a week or two, called the bank and told me my Android phone is old... I've only had my phone a year and they do this.... I refuse to get an iPhone!!!Really great 👍 Thanks for such a good app, and my bank is so helpful all the time.

3. Contacting the actual bank kind of defeats the purpose of this app seriously!! And they make getting in actual contact with something other than a pre recorded response that usually gets nothing solved before it disconnects the call almost impossible.Focus Bank app is good.

4. Won't bank anywhere else they are that great! Also been using it for over 10 years nowThe app glitches and does not let me into my account with the correct Confidentials.

5. I will be closing my bank account with Focus Bank very soon.

6. Focus Bank Mobile app is great.

7. I will revise my review when Focus fixes it.I received a text from Focus about my account today, it left a number for me to call in regards to the text.

8. I really like being able to check my balances and I can transfer money to my account incase I need to cover a large transactions so I don't overdraw my account.

9. I was on the phone with a Computer generated answering system for 1 hour and 56 minutes listening to music and every 3-4 minutes it would say "All Representatives are busy at the moment, calls are answered in the order called".

10. I have lost money because of Your Customer Service not answering the phones!!Worse banking app since updates.

11. This bank will try to get your money one way or another.Edit. Had to clear the app cache and data files.

1. Fix FOCUS Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FOCUS Bank: Restarting the app will resolve most errors.
2. Update the FOCUS Bank App. Here is how:
   1. On Android goto PlayStore » Search for "FOCUS Bank" » Open FOCUS Bank Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FOCUS Bank » click "UPDATE".
3. Clear FOCUS Bank Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from FOCUS Bank servers.
   1. On Android, goto Settings » Apps » Select "FOCUS Bank Mobile Banking" » click Storage » click "Clear Cache".
4. Check FOCUS Bank app permissions. If any of these permissions required to use your device's features are disenabled, FOCUS Bank might not work.
5. Uninstall and reinstall FOCUS Bank. If nothing else has worked, completely uninstall FOCUS Bank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FOCUS Bank not working

2. Fix FOCUS Bank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FOCUS Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FOCUS Bank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FOCUS Bank may not be able to connect to the Internet when running in the background.