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Why should I report an Issue with Envel - Mobile Banking?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Envel Inc. to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Envel - Mobile Banking
1. The Envel Visa® Debit Card is linked by default to the Cash Envelope however you can temporarily link it directly to any of your other envelopes instantaneously using Cardlink™ for easy access to your funds. *Envel is a financial technology company, not a bank.
2. Envel allows you to create Envelopes in seconds for whatever reason i. e. groceries, holiday, goals, gas, bills, coffee.. you name it!
3. Balances you hold with nbkc bank, including but not limited to balances held in Envel accounts, are insured up to $250,000 through nbkc bank, Member FDIC.
4. Envel allows you to create envelopes to share funds with friends where everyone can contribute.
5. Join our communities on Discord to chat with the Envel team and other users, voice your feedback, and get timely support.
6. We get you started with 4 envelopes called Cash, Bills, Emergency and Vault so you can organize your hard-earned money easily. Need to pay a friend?
7. Envel® is a financial technology company that uses AI to help you manage your hard-earned money better than any bank.
8. With our Autopilot feature, you can build your savings account, reach your personal finance goals, and manage your budget effortlessly.
9. Chat with our support team in the Envel app with live chat.
10. Send or receive money instantly to any Envel user with Envel Send.
11. Envel leverages cutting-edge technologies and encryption to safeguard the Envel ecosystem.
Envel Customer Insights
1. No luck at all, number gone, tried contacting support on Twitter and email and ended up at a dead end, no more replies from support, made another account just to access in app chat, and even that hit a dead end, nobody ever helped me back into my account.They stole 3000.00$ from me and refuse to refund it and locked me out of the app they don't have.phone a number nor do they respond to emails Keith workman Update 05-06-2023 They still have not returned my money.after posting this the first time they contacted me and said they would refund my deposit .then did absolutely nothing.
2. Its AI-powered budgeting tool, very unique envelope system, high-yield savings account, mobile check deposit, virtual debit card, and FDIC-insurance are just a few of the top benefits of using Envel.
3. I appreciate that level of support so much, thank you Envel team!Update: Still not able to login 2/28/23 Really feels like envel is starting to try to dissolve it's business from the inside out.
4. They're very responsive in the support discord.Envel Bank is a powerful financial app that offers a range of benefits for anyone looking to take control of their finances.
5. Their customer service is complete garbage.In the 2 years I've had the ENVEL account and app it's been fairly smooth.
6. But I haven't been able to access my account for over a month now and no one is resolving my issue, even though I've reached out to customer service over and over again.
7. With Envel, you can easily manage your finances, track your spending, and access your funds from anywhere, at any time.
8. Can't wait! Thank you for putting the effort into such a quality banking applicationI was really excited to learn about Envel.
9. The envel team customer support is amazing.
10. Can't catch a breakI love the idea of paying different bills from different accounts so that I can have a real idea of how much money I have left.
11. I have no choice but to find another bank and stop using Envel.
Steps to Troubleshoot & Fix Envel Issues
1. Fix Envel Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Envel: Restarting the app will resolve most errors.
- Update the Envel App. Here is how:
- On Android goto PlayStore » Search for "Envel" » Open Envel - Mobile Banking » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Envel » click "UPDATE".
- Clear Envel - Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Envel servers.
- On Android, goto Settings » Apps » Select "Envel - Mobile Banking" » click Storage » click "Clear Cache".
- Check Envel app permissions. If any of these permissions required to use your device's features are disenabled, Envel might not work.
- Uninstall and reinstall Envel. If nothing else has worked, completely uninstall Envel then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Envel not working
2. Fix Envel Server issues & Internet Connection
- Check network connection: An unstable Internet will make Envel be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Envel not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Envel may not be able to connect to the Internet when running in the background.
Reported Issues
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The app started by saying to order a card. When I got it today. Niw it won’t let me in the app I believe I’m locked out. And need to be able to get in on Monday for my deposit
— by Timothy Craig 2 years ago -
I need verified can you tell me what I havevto do
— by Timothy Craig 2 years ago -
It say I need to verify my account. I can’t get access
Can you please help me?— by Timothy Craig 2 years ago -
I’m trying to find my account and routing number. Don’t know where to look
— by Timothy Craig 2 years ago -
My credit from an dispute has been locked in my account & they wont transfer my money too my external account it’s been 3 months very unprofessional
— by Makila Foster 2 years ago -
The Envel App doesn't let me register for a account with them, when I type in my phone number & email it sends me a 6 digit security code to my phone number to enter into the Envel App & when I enter the 6 digit security code it gives me a error message & asks me if I want to start a chat with the Envel Customer Service so I do & every time that I do start a chat with the Envel Customer Service People, they never respond back to my message or contact me back by email or anything about what's the problem with me trying to make myself a Envel Account & y every time that I do try to make myself a Envel Account it gives me a error message after entering the 6 digit security code that they send to me to enter into the Envel App to start making myself a Envel Account & I would like to kno what's the problem & y can't I make me an Envel Account every time that I try to do so on the Envel App???
— by Justin Romero 2 years ago -
My card is locked and I don't know why. I deposit money on there and I need it now! Please help me.
— by Shelbie Pepper 2 years ago -
I can't access my account an dont have a id because i lost my wallet with cars inside an im getting the run around. I have bills an need food. im I can't talk to coustomer service direct. why do you have reps that have limited access
— by Jerez Watkins 2 years ago -
Hello? Y’all still haven’t fixed my issue
— by Benjamin John Grady 2 years ago -
It won't let me login. Everytime I enter my phone number and put in the code it tells Me to contact Envel.
— by RANDY BARNES 2 years ago -
I transferred $850 dollars and another $100 dollars into my Envel account from my discover bank account I linked up to my Envel account. This was almost 10 days ago, and it still isn’t in my account yet. They took it out of my Discover bank account over a week ago, but everyday I check my balance on Envel it still says pending, it’s frustrating because I need that money, and never seen a transfer take SO long. Then I can’t find a number for customer support. I need an answer ASAP on why my money isn’t in my account yet!?!?
— by Sheaboy21@yahoo.com 2 years ago -
I think i have a check posted deposited in that account can i havr the account number please
— by Tremaine love 3 years ago -
I had money in a goal envelope named "new car" , I closed out that goal & it said my money ($300) will be sent to either my vault or cash envelope, not sure which one it said I forget , but anyway, my $300 is still nowhere to be found.
— by Benjamin John Grady 3 years ago -
My debit card at the atm saids it’s been deactivated
— by Jessica Bautista 3 years ago -
i had to change my email i got new phone number i want to activate my card
— by crystal flores 3 years ago -
I tried using the app to activate my card and it won't let me what do I do I have my card in hand
— by Sara Fangers 3 years ago -
I can't activate my Envel debit card with the app unwanted take my address
— by Willie Grizzard 3 years ago -
Help with Activation
— by Dwight Edmondson 3 years ago -
I cannot use my debit card Im guessing it's not activated
— by Dustin Keith Harris 3 years ago -
You have frozen my account and asked me for personal tax records and documents from the sba so I contacted the disastercustomerservice@redacted and they have informed me I do not need to give you any personal information and if you need to verify my funding please contact then
— by Jacob roe 3 years ago -
My card doesn't work
— by Amanda K Hunter 3 years ago -
I can't order anything even though I have money on it
— by Amanda K Hunter 3 years ago -
I can't get into my app keeps saying stuff is wrong phone got stolen and I downloaded the app on new phone
— by Devondrick Leon Black 3 years ago -
I'm contacting you because I have been locked out of my envel online banking account due to identity issues. My I'd was lost in a house fire as was everything I own, all I have is a temporary I'd from the state of oklahoma and a picture of my original I'd on my phone. I am waiting on the new card to come in, I have my social security card already, but due to my trusting your online banking I am now locked out and have no money besides that which was in my envel account. When I started this account they never asked me for my I'd nor social pictures. I have used this app for money and now all of the sudden they want my credentials? Do I need to get my attorney involved? That's all the money I have!! I have kids, I have to feed and buy new school clothes! What's the deal?
— by Heather Dean 3 years ago -
I need my account unlock I verified account from unemployment and my identification on envel app
— by Kenneth Powell 3 years ago
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