Contact U.S. Bank Focus Customer Service

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1. I'm extremely disappointed!Got hung up on SIX TIMES after being placed on hold with a Total time on hold of just over 4 and a half hours trying to set up my card when I could have been paying bills.

2. When trying to log back in through biometrics or password, all I get is an error message saying there's a host issue and that I should update the app.

3. Advice: Withrawl 100% after each deposit/load...don't leave a dime in their handsCan't access my account because someone had the grand idea to force a username/password change and refusing access online until done just to link the account to this app.

4. So I'm really hoping the card or app doesn't stop working on me all of a sudden because my rating will go down to 1 star at that point.One of the most annoying apps I've ever used.

5. But now everytime I log onto the website before I can log into my account it tells me that the host certificate is about to expire and that I need to update my app.

6. Absolutely THE WORST customer service I've ever seen and I'm IN CUSTOMER SERVICE!!!I havent had any problems with the card and have had the card for over a year I believe.

7. While I appreciate their commitment to security, it is nearly egregious the process of logging in & needing to occasionally input security codes because it sometimes forgets that you told it to remember your device.

8. It shouldn't last long, so please try again shortly." Except it's been an hour and I'm effectively locked out of my account for an app I never wanted.Put on this from a job, even though I didn't want/need it.

9. Which has taught me to save even more, but the first time I realized it, my account had to be shut down for an emergency.

10. Could have something to do with it being a reloadable card, which is still bogus.

11. However the app doesn't show as needing an update in the Google store.

1. Fix U.S. Bank Focus Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart U.S. Bank Focus: Restarting the app will resolve most errors.
2. Update the U.S. Bank Focus App. Here is how:
   1. On Android goto PlayStore » Search for "U.S. Bank Focus" » Open U.S. Bank Focus » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for U.S. Bank Focus » click "UPDATE".
3. Clear U.S. Bank Focus app cache: Clearing cached data will force your app to retrieve the latest data directly from U.S. Bank Focus servers.
   1. On Android, goto Settings » Apps » Select "U.S. Bank Focus" » click Storage » click "Clear Cache".
4. Check U.S. Bank Focus app permissions. If any of these permissions required to use your device's features are disenabled, U.S. Bank Focus might not work.
5. Uninstall and reinstall U.S. Bank Focus. If nothing else has worked, completely uninstall U.S. Bank Focus then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing U.S. Bank Focus not working

2. Fix U.S. Bank Focus Server issues & Internet Connection

1. Check network connection: An unstable Internet will make U.S. Bank Focus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to U.S. Bank Focus not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, U.S. Bank Focus may not be able to connect to the Internet when running in the background.