Contact FF Customer Service

Why should I report an Issue with FF Mobile Account?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of WealthCare Mobile to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I would recommend being able to unlock the account by answering security questions or something...grr...This app is really nice looking however submitting claims does not work properly.

2. I continually lock up my account (from failed log-ins) and there is no way to unlock the account without calling customer service during their business hours--which is never when I am locked out.

3. You are always locked out of your account and you can only call up until 4 pm to fix it... but you cannot legally take care of personal business before that time.Everything is greatit does what I need it to do.

4. now the other issue is even though it submits it even if it says there was an error it removes all attachments resulting is your claim getting deniedThis app and their company suck.

5. Fast way to submit claims and receive reimbursement.I really love that i was able to use my acount to get the health supplies i needed when i needed them.

6. I love sending pics of receipts rather than sending them in like the good old days.The app is easy to use but after the update I can no longer use my fingerprint to log in.For the most part, we are very happy with this App.

7. The only time we are not, is when a charge is denied and we cannot figure out why..... It doesn't tell you.Easy to use.

8. If you can avoid this company I would!The app in general is ok...BUT the general service is not.

9. when I submit a claim I fill out all the information and then attach the receipt.

10. However each time you push try again it re submits it without you knowing.

11. after submitting the app says there was an error and to try again.

1. Fix FF Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FF: Restarting the app will resolve most errors.
2. Update the FF App. Here is how:
   1. On Android goto PlayStore » Search for "FF" » Open FF Mobile Account » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FF » click "UPDATE".
3. Clear FF Mobile Account app cache: Clearing cached data will force your app to retrieve the latest data directly from FF servers.
   1. On Android, goto Settings » Apps » Select "FF Mobile Account" » click Storage » click "Clear Cache".
4. Check FF app permissions. If any of these permissions required to use your device's features are disenabled, FF might not work.
5. Uninstall and reinstall FF. If nothing else has worked, completely uninstall FF then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FF not working

2. Fix FF Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FF be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FF not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FF may not be able to connect to the Internet when running in the background.