Published by Acclaris Inc on Mar 22, 2024

Report an issue with Via Benefits Accounts.
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Why should I report an Issue with Via Benefits Accounts?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Acclaris Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Via Benefits Accounts

1. With intuitive navigation and a modern look and feel, the mobile app is the smart choice to get the most out of your account.

2. The Via Benefits Accounts mobile app gives you the power to manage your account(s) anywhere, anytime.

3. A practical dashboard provides a quick summary of all account information.

4. The mobile app puts the familiar website experience right in your hand.

5. Easily review expenses and payments, get reimbursed, and receive important updates.

6. Get help fast – start a new help ticket or call account support with a tap.

Via Benefits Accounts Customer Insights

1. You go through process, rotate the photo, moving the corners and all then click Save; the photo view reverts back to original.Via Benefits account app has made a lot of progress.

2. The first screen asks for your email (not username) and then you are taken to a website asking for password...on my phone, I have defaulted to use Firefox for my browser.

3. Worst app I've ever used.As of 12/3/20 the updates have made this even worse if that was even possible now just blinkscan no longer log in! No support other than reinstall and still won't work as of 11/24/20! Good most of the time.

4. When using the 'Camera' to submit a reimbursement request, the cropping of the photo doesn't work.

5. I've had to restart my phone each time.The app constantly reports that there is a server related problem, so it always takes more than one try to login.

6. Once in, VIABenefits support is inordinately strict with document verification for reimbursements: they simply reject without adequate DETAILS, so I'm unable to make the correct determination as to how to correct the problem.

7. I get the text, enter the code and get a message that authentication failed, invalid access token, even though the correct number was entered.

8. Still, easier than scanning in documents or worse, mailing through the post office.I have been using the app for a couple of months with no problems.

9. It appears that you've attempted to put lipstick on a pig and call it a phone app; useless and very disappointing.Quite possibly the slowest app I've ever used.

10. Now when I try to log in I get to the point of having the security token text to my phone.

11. Pros: Gives me an accurate balance for my account Cons: Sometimes (18%) it crashes before you finish your entries.

Steps to Troubleshoot & Fix Via Benefits Accounts Issues

1. Fix Via Benefits Accounts Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Via Benefits Accounts: Restarting the app will resolve most errors.
  2. Update the Via Benefits Accounts App. Here is how:
    1. On Android goto PlayStore » Search for "Via Benefits Accounts" » Open Via Benefits Accounts » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Via Benefits Accounts » click "UPDATE".
  3. Clear Via Benefits Accounts app cache: Clearing cached data will force your app to retrieve the latest data directly from Via Benefits Accounts servers.
    1. On Android, goto Settings » Apps » Select "Via Benefits Accounts" » click Storage » click "Clear Cache".
  4. Check Via Benefits Accounts app permissions. If any of these permissions required to use your device's features are disenabled, Via Benefits Accounts might not work.
  5. Uninstall and reinstall Via Benefits Accounts. If nothing else has worked, completely uninstall Via Benefits Accounts then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Via Benefits Accounts not working

2. Fix Via Benefits Accounts Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Via Benefits Accounts be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Via Benefits Accounts not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Via Benefits Accounts may not be able to connect to the Internet when running in the background.

Reported Issues