Contact E*TRADE Customer Service

Why should I report an Issue with E*TRADE: Invest. Trade. Save.?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of E*TRADE Financial to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Securities, investment advisory, commodity futures, options on futures and other non-deposit investment products and services are not insured by the FDIC, are not deposits or obligations of, or guaranteed by Morgan Stanley Private Bank and are subject to investment risk, including possible loss of the principal amount invested.

2. E*TRADE from Morgan Stanley (“E*TRADE”) charges $0 commission for online US-listed stock, ETF, and options trades.

3. Commodity futures and options on futures products and services offered by E*TRADE Futures LLC, Member NFA.

4. Banking products and services are offered by Morgan Stanley Private Bank, National Association, Member FDIC.

5. The retail online $0 commission does not apply to Over-the-Counter (OTC), foreign stock transactions, large block transactions requiring special handling, transaction-fee mutual funds, futures, or fixed income investments.

6. For more information, please read the Characteristics and Risks of Standardized Options and the Risk Disclosure Statement for Futures and Options prior to applying for an account.

7. Use of this trademark is subject to Google Permissions. © 2023 E*TRADE from Morgan Stanley. All rights reserved.

8. Securities products offered by Morgan Stanley Smith Barney LLC, Member SIPC.

9. Important Note: Futures and options transactions are intended for sophisticated investors and are complex, carry a high degree of risk, and are not suitable for all investors.

10. This information neither is, nor should be construed as, an offer or a solicitation of an offer, or a recommendation, to buy, sell, or hold any security, financial product, or instrument discussed herein, or to open a particular account or to engage in any specific investment strategy.

11. The material provided by Morgan Stanley Smith Barney LLC or any of its affiliates (collectively, “Morgan Stanley”) is for educational purposes only and is not an individualized recommendation.

1. I use a tablet for my trading, and on the stock information page the buttons to access the company information and analyst's reports bleed completely off the screen, so I can't access them.99.9% perfect! easy to navigate love the fingerprint login option.

2. - Being able to view in the portfolio screen the value assigned to alerts for each specific stock.

3. UPDATE: This issue has cost me $56 so far, taken four hours of my time, and drained my checking account.The new interface doesn't work on Android, Note 10+ at least.

4. The type size on the portfolio page is way too big, and the stock symbol field is way too big, so half the chart bleeds off the screen.

5. Hope this gets fixed Pronto or may need to pack my shares and move providers.The app is ok, if a bit cluttered, but I have to severely lower the rating because, when attempting to initiate a transfer into my account, the app reported that the transfer could not be made "at this time".

6. - Being able to edit an existing alert directly from the portfolio screen.

7. This WILL be a deal breaker, E-TRADE, so please look into this! **Edit: customer service was quick to respond and fix the problem.Used to be a great app, but now stock and options pages don't load well.

8. As state above, the way to improve the app is revert back to your prior version's look, feel, color scheme, and organization of the information.

9. I tried twice more and later found that it had initiated three transfers (with no notifications), resulting in an overdraft of the source account.

10. What used to be visible on one screen is now spread out among many screens.The old version of the mobile app wasn't perfect, but it worked.

11. - Being able to sort the alert list by alphabetical order.

1. Fix E*TRADE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart E*TRADE: Restarting the app will resolve most errors.
2. Update the E*TRADE App. Here is how:
   1. On Android goto PlayStore » Search for "E*TRADE" » Open E*TRADE: Invest. Trade. Save. » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for E*TRADE » click "UPDATE".
3. Clear E*TRADE: Invest. Trade. Save. app cache: Clearing cached data will force your app to retrieve the latest data directly from E*TRADE servers.
   1. On Android, goto Settings » Apps » Select "E*TRADE: Invest. Trade. Save." » click Storage » click "Clear Cache".
4. Check E*TRADE app permissions. If any of these permissions required to use your device's features are disenabled, E*TRADE might not work.
5. Uninstall and reinstall E*TRADE. If nothing else has worked, completely uninstall E*TRADE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing E*TRADE not working

2. Fix E*TRADE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make E*TRADE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to E*TRADE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, E*TRADE may not be able to connect to the Internet when running in the background.