Contact Power E*TRADE Advanced Trading Customer Service

Why should I report an Issue with Power E*TRADE Advanced Trading?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of E*TRADE Financial to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For more information, please read the Characteristics and Risks of Standardized Options and the Risk Disclosure Statement for Futures and Options prior to applying for an account by visiting etrade. com/options or calling 800-387-2331. Visit etrade. com/futuresdisclosure to read E*TRADE FUTURES LLC DISCLOSURE DOCUMENTS AND OTHER FINANCIAL INFORMATION.

2. Commodities futures and options on futures products and services available on and through the Power E*TRADE Platform are offered by E*TRADE Futures LLC, Member NFA.

3. Securities products and services available on and through the Power E*TRADE Platform are offered by Morgan Stanley Smith Barney LLC, Member SIPC.

4. System response times and account access times on the Power E*TRADE Platform may also vary due to a variety of factors, including trading volumes, market conditions, system performance, and other factors.

5. The products and services available on and through the Power E*TRADE Platform may differ from those offered by E*TRADE on other E*TRADE platforms.

6. Access the futures markets through the E*TRADE platform nearly 24 hours a day, six days a week (Sunday 5 p. m. CT to Friday 4 p. m. CT).

7. For more information on futures contract trade specifications, including, tick size, tick value, margin requirements, and trading hours, visit etrade. com/futures.

8. Important Note: Futures and options transactions are intended for sophisticated investors and are complex, carry a high degree of risk, and are not suitable for all investors.

9. E*TRADE is a business of Morgan Stanley.

10. Our app is designed to help you trade options, stocks, futures, and ETFs with ease and speed.

11. Welcome to Power E*TRADE.

1. Level 2 is not detailed like Pro, Slow and freezing charts that needs refreshing to appear, watchlists doesn't update automatically, watchlist notes in Pro is not accessible , extended hours doesn't update, and...Terrible! The format is primary at best and not user friendly at all.

2. If you open the app and move around too fast, you'll be forced to close the app and reopen in order to get the market data information to show.

3. I'm currently shopping for a more reliable platform.Overall its is a good app, some strange things occur when futures trade in overnight, ie Watch list lose some of the contracts you have saved.

4. So right when you need access to your charts, information, and funds you may be stuck staring at a spinning wheel on your screen.

5. Two separate mobile app for what reason? It's really frustrating switching between these two to get overall information about the company and for 1 minute chart.

6. Please fix or else I'll be forced to move my portfolio to another brokerageEtrade has a great abilities especially when it comes to the executions, however, their tools are not as good as their name.

7. Also would be great to add the option to instantly buy at the current price with just the click of a button on the chart screen.

8. Customer service is very good.Market data lag upon every startup if this app is getting really annoying.

9. May need to take my business elsewhere.Please add a buy sell overlay right on the chart display like you had on the original etrade app.

10. E-Trade FIX THIS APP! Decisions are being made using erroneous data from this app.Great so far.

11. I can't believe how slow and long it takes to load the options/market data information.

1. Fix Power E*TRADE Advanced Trading Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Power E*TRADE Advanced Trading: Restarting the app will resolve most errors.
2. Update the Power E*TRADE Advanced Trading App. Here is how:
   1. On Android goto PlayStore » Search for "Power E*TRADE Advanced Trading" » Open Power E*TRADE Advanced Trading » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Power E*TRADE Advanced Trading » click "UPDATE".
3. Clear Power E*TRADE Advanced Trading app cache: Clearing cached data will force your app to retrieve the latest data directly from Power E*TRADE Advanced Trading servers.
   1. On Android, goto Settings » Apps » Select "Power E*TRADE Advanced Trading" » click Storage » click "Clear Cache".
4. Check Power E*TRADE Advanced Trading app permissions. If any of these permissions required to use your device's features are disenabled, Power E*TRADE Advanced Trading might not work.
5. Uninstall and reinstall Power E*TRADE Advanced Trading. If nothing else has worked, completely uninstall Power E*TRADE Advanced Trading then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Power E*TRADE Advanced Trading not working

2. Fix Power E*TRADE Advanced Trading Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Power E*TRADE Advanced Trading be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Power E*TRADE Advanced Trading not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Power E*TRADE Advanced Trading may not be able to connect to the Internet when running in the background.