Published by GAIN Capital Group, LLC

contact FOREX.com: Trade Forex, Gold a Chat with our AI-based FOREX.com Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with FOREX.com?



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Why chat with our AI FOREX.com Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of FOREX.com.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. App is good only to check your current profit/loss and terminate trades...Overall not a bad app..one major problem is that unlike almost all other forex apps, this one will not let a limit for a pending order become an associated order once the pending order becomes an active position.

2. Cannot modify stop losses from chart - have to go to edit position itself (and remember exact price where I want to put my stop loss), and then it returns me back to all positions screen.

3. Much better now with new interface for stops and limits I am giving 5 stars now.Randomly decides to delete my stop losses and limits on orders even though I've triple checked they're set.

4. Needs better programmers on this appI don't understand all the negative reviews, this app works fine! It does freeze/take a while to load every so often but that's probably partly due to my bad internet.

5. Charts are slow to load and glitchy, sometimes condensing the entire chart into one bar on higher time scales.

6. you should not have to resetting all of your settings every time you leave a screen.Overall a great app and companion to desktop platform.

7. Reason why even with pending orders with a limit you can't sleep peacefully smhThis app can give you a heart attack.

8. Update 1.0 I've been using a few different Forex apps, still I think this is one of the best out there but with lots glitches.

9. So when the limit is reached, the active position closes but another automatic position is opened up without your permission.

10. But mainly the widgets could work properly by being more customizable and running in the background (auto refresh), without having the open the main app everytime.

11. Should not have to leave the graph screen to place to place a bid, exit a bid or edit a bid.

Steps to Troubleshoot & Fix FOREX.com Issues

1. Fix FOREX.com Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FOREX.com: Restarting the app will resolve most errors.
  2. Update the FOREX.com App. Here is how:
    1. On Android goto PlayStore » Search for "FOREX.com" » Open FOREX.com: Trade Forex, Gold a » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FOREX.com » click "UPDATE".
  3. Clear FOREX.com: Trade Forex, Gold a app cache: Clearing cached data will force your app to retrieve the latest data directly from FOREX.com servers.
    1. On Android, goto Settings » Apps » Select "FOREX.com: Trade Forex, Gold a" » click Storage » click "Clear Cache".
  4. Check FOREX.com app permissions. If any of these permissions required to use your device's features are disenabled, FOREX.com might not work.
  5. Uninstall and reinstall FOREX.com. If nothing else has worked, completely uninstall FOREX.com then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FOREX.com not working


2. Fix FOREX.com Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FOREX.com be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FOREX.com not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FOREX.com may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!