Published by Investors Bank

Report an issue with Investors Bank YourSecure.
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Why should I report an Issue with Investors Bank YourSecure?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Investors Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Investors Bank YourSecure Customer Insights

1. App is not working for a couple weeks? I called your customer service, waste of my time! Has to be your application, not in my phone! I used a different smart phone, still problem!!! Does anyone works there to FIX THIS,!?!?!?!?!?Terrible,makes it impossible to use you card anywhere! I have had nothing but problems since I installed it!App takes 4 times to open up.

2. Always problems with it.Mobile deposits are the main reason I use the app and it works great.I love this App because I get immediate alerts on my card so I can act if it is a fraudulent purchase or use of my cardgood and it stops web sites from takong your with out your know how.

3. Keep up the good work.This app has problems you guys need to do better every bank has a better app im thinking of changing banksGreat app! Comes in handy when my husband constantly misplaces his card...Does not give balance.

4. Stop upgrading and leave what works the fk aloneExcellent app.

5. Worked great before updating .

6. Allows me to take a glance of my transactions.

Steps to Troubleshoot & Fix Investors Bank YourSecure Issues

1. Fix Investors Bank YourSecure Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Investors Bank YourSecure: Restarting the app will resolve most errors.
  2. Update the Investors Bank YourSecure App. Here is how:
    1. On Android goto PlayStore » Search for "Investors Bank YourSecure" » Open Investors Bank YourSecure » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Investors Bank YourSecure » click "UPDATE".
  3. Clear Investors Bank YourSecure app cache: Clearing cached data will force your app to retrieve the latest data directly from Investors Bank YourSecure servers.
    1. On Android, goto Settings » Apps » Select "Investors Bank YourSecure" » click Storage » click "Clear Cache".
  4. Check Investors Bank YourSecure app permissions. If any of these permissions required to use your device's features are disenabled, Investors Bank YourSecure might not work.
  5. Uninstall and reinstall Investors Bank YourSecure. If nothing else has worked, completely uninstall Investors Bank YourSecure then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Investors Bank YourSecure not working


2. Fix Investors Bank YourSecure Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Investors Bank YourSecure be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Investors Bank YourSecure not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Investors Bank YourSecure may not be able to connect to the Internet when running in the background.

Reported Issues